Product Manager (Integrations)

Job Outline:

We’re looking for a highly creative and self-motivated Product Manager (Integrations) with an eye for detail and a keen interest in data pipelines and integrating platforms.

This is an exciting time to join EvaluAgent, where you will play a key part in taking us to the next level by utilising your experience as a Product Manager and leading our Integration strategy for our rapidly in-demand product.

You will look for opportunities to innovate on the capabilities we already have whilst continuing to build new and engaging Integration capabilities helping to increase the value of the data we are responsible for, as well as driving customer engagement to our platform.

What we offer:

• A salary in the region of up to £65k based on your previous experience.
• Flexible working hours and (UK) location to accommodate a work-life balance with a great work from abroad policy.
• Company Sick Pay
• Company Pension
• 25 days leave plus bank holidays and your birthday off
• Vitality - Private Health Insurance
• Income protection
• Group life insurance
• Enhanced family leave (maternity, paternity, adoption)
• Comprehensive on-boarding and ongoing development
• Supported Personal Development plan with an allocated budget.
• We genuinely care about our people. You’ll experience autonomy, trust and passion in heaps and bounds.
• Two annual business meetups with additional team / project meet ups in the UK as necessary.

Your Mission:

• Helping to define our product vision and strategy for Integrations, as well as leading the Product Management function within our integration capability.
• Leading our integration function by introducing industry best practices, educating our teams, and consistently staying on track with market trends.
• Participating fully in the Product Lifecycle: conducting research, translating research insights into ideas, and finally designing the workflows and complex interactions to build new capabilities.
• Working with stakeholders across the business to identify opportunities for innovation, developing improvements and prioritising projects effectively to meet both internal and external stakeholder requirements.
• Working with our Engineering Team to ensure that designs are technically achievable, and that the final product meets the agreed requirements.
• Presenting product ideas, visions and roadmaps to colleagues, executives and clients and actioning feedback where necessary.

To succeed, its likely you will have:

• 3+ years of experience working with data and integrations or a similar related field.
• Experience with the entire Product Lifecycle all the way through to launch
• Excellent fluency with data pipelines and related technologies and an appreciation for the tools that come with them

A little about you:

• You will have demonstrable values that align with ours, these being passion, curiosity, and generosity.
• You will a passionate person, with a real flair for working within a small but growing team and working collaboratively across the business.
• An excellent communicator, with an aptitude for understanding business needs and producing product ideas for internal stakeholders and communicating these in a plain English approach.
• You will have a commercial mindset with the ability to constantly think about the bigger picture.
• Experience of working within a fast-growing tech scale-up.
• Experience of working with, or a good understanding of contact-centres, how they operate and an ability to identify typical pain points that our customers face.

About us

We’re on a mission to power a people-first era for contact centres - one where employee experience (EX) is prioritised alongside Customer Experience (CX). To that end, we have plans in place to take our existing Quality Assurance & Improvement platform to the next level and become a market-leading AI-augmented Workforce Engagement Platform for fast growth sales & service teams around the globe.

We’re UK-based with clients and operations all over the world, and we’re proud to be associated with highly innovative brands like Samsung, Vitality Health, ManoMano and Ubisoft. We’re moving fast with treble digit revenue growth and we’re putting things in place for a Series A funding round in 2023.