Climbing Customer Service Advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
West 1 Climbing Wall at Seymour Leisure Centre
Everyone Active is currently seeking an ambitious and self-motivated individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week
The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner to a wide range of customers
We need a climbing customer services advisor who will…
- Be experienced in customer service, being one the first points of contact, it's key you can provide a professional service to all our customers
- Be able to work with a diverse team fully embracing our company values
- Adopt a proactive approach to sales and customer service
- Have an enthusiastic can do attitude and friendly personality
- Support with the retail and vending sales
- Be self motivated and committed with high standards of performance and communication skills
- Have a basic understanding of climbing as a sport and the importance of health & safety alongside it
You will be required to have availability for work days, evenings and weekends.
A bonus to joining our team - you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.
Please email your CV and covering letter explaining why you’d be great for this role to leonawaite@everyoneactive.com
Closing date: Friday 21st April 2023
West 1 Climbing Wall at Seymour Leisure Centre
Seymour Place, London W1H 5TJ 020 7723 5139
Job Type: Part-time
Part-time hours: 24 per week
Salary: £11.95 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- On-site gym
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 21/04/2023
Reference ID: CLIMB
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Sports & Recreation
Based on transatlantic hiring benchmarks for Climbing Customer Service Advisor roles across Everyone Active's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Sports & Recreation.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £12 - £12 bracket, including retirement vesting and health parity.
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