Technical Author

Description

Your new company!
A tech scale up with Big Plans...When you join Exclaimer, you will be joining a global SaaS provider with an exceptional revenue rate, ambitious growth plans, and an exciting work culture.

Not heard of us?
We are the industry's leading provider of email signature solutions, empowering businesses to unlock the potential of email as a key digital advertising channel. With our award-winning tools, organizations can simplify the management of email signatures to deliver consistent branding, promote marketing campaigns and company news, gather real-time customer feedback, and much more. Some of our customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 260 employees worldwide.

As part of this growth we are looking for a Technical Author to work as part of a growing Self-Service function concentrating on delivering a great experience to customers via our Knowledge Bases through high-quality documentation.

Key Responsibilities

• Creating documentation around the latest features in our Product suite
• Working with development, product, and customer services teams to identify new documentation
• Maintaining public articles, internal articles, and training guides
• Work with customer service teams to ensure that documentation is up to date
• Create ad-hoc documentation requests

Skills, Knowledge and Expertise

• Strong communication skills, both written and oral
• Strong organisational skills, with the ability to manage competing priorities and deliver to deadlines
• Experience with Video software such as Wistia, Loom or Vidyard
• Experience with the Zendesk suite (Desirable)

Benefits

We offer you a challenging job in a growing international software company with a competitive remuneration structure. You will be part of a fun and hardworking team.

• Join a fast-growing SaaS company
• Work in an exciting, collaborative environment
• Hybrid/remote working
• Casual dress code
• Flexible Schedule
• Paid Time Off

We work flexibly at Exclaimer (choose a work from home/office arrangement that suits you!). Some meetings and planning sessions would be in either our Farnborough or Brighton office so some in office attendance preferred.
We default to running our recruitment process virtually
Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.
Exclaimer does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Exclaimer is not responsible for any fees related to unsolicited CVs.

About Exclaimer

At Exclaimer, we’re proud of our market-leading position and our proven track record is down to the exceptionally talented individuals we have working for us. Their enthusiasm and skills make a real impact on the quality of service that our customers receive.
Working for us is both challenging and rewarding. We enable our people to be the best they can be by providing the resources and opportunities needed to be successful. We pride ourselves on nurturing our talent by providing exciting career prospects within a dynamic, challenging and rewarding industry.