Technical Support Specialist T&M

Technical Support Specialist T&M

Main locations: Southampton, GB Job Type: Full-time Workplace type: Hybrid Offer number: 3931

EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyperscalers and leaders in the manufacturing, development and research sector. Building on our 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks. With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has deployed over 250 assurance systems worldwide. We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.

Under the supervision of the Technical Support Manager and according to general company policies, you will provide customers with technical assistance via telephone, email, web conference, or on-site. For common problems and issues of moderate complexity, you should be able to handle these with little or no assistance. For more complex issues, you are expected to take a leadership role in managing the customer contact and to liaise with factory experts to ultimately deliver a solution to the customer’s problem. All support activities are logged into the Corporate support database. In addition to the technical support role, you will be required to provide training to customers on the operation of EXFO products. Training can be Web-based, or on-site at customer locations. This is a challenging position where you will be a member of a medium size regional support center, and a broad product coverage is required. When needed, you will be requested to perform any other task related to your function.  Excellent computer skills, particularly with Windows OS, debugging OS problems
 Excellent knowledge of Optical telecommunication test and measurement instrumentation
 Good knowledge of Programming and/or remote control integration techniques
 Knowledge of Ethernet and IP, OTN, Synchronization, RAN and Mobile (RF)  Customer oriented attitude and solution approach
 Excellent communication skills and the ability to adjust to the customer level
 Sense of responsibility and high level of autonomy
 Excellent decision-making skills Education: College or University degree in computer science, electronics, optics or physics, or telecommunications Travel: Available for periodic travel Pertinent experience: 2 years in a technical customer service environment Language requirements: English any other languages will be an asset.

EXFO is an equal opportunity employer.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Thanks for your interest in EXFO