Customer Service Advisor

Who are Experian?

We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Our approach to flexible working

We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

Accepting you, for you.

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

Start date – 3rd April 2023 with interviews that will take place during February.

About the Role

We are currently looking for full time Customer Service Advisors.

This is an exciting opportunity to join our dedicated Experian Consumer Service team where every day you will have the opportunity to make a positive difference to the lives of our customers.

Using your strong communication and written skills you will be guiding them through their Credit Report and Score queries. You’ll have the chance to impress every time by delivering the highest level of customer experience, and in return will receive ongoing development and career progression opportunities.

You will also

• Deal with customers via inbound telephone calls, emails or our live webchat facility
• Provide a great and memorable Customer Experience
• Understand regulatory requirements and remain compliant
• Work on your own development and career aspirations

What are we looking for

• Someone with both excellent verbal and written communication
• A collaborative work ethic
• Passionate about delivering an outstanding customer experience
• A high level of resilience and the ability to meet targets/KPI’s

We will teach you the rest with our fantastic training programme and ongoing coaching.

If you’re passionate about helping customers, we would love to hear from you.

Where will you work and how

Our front-line Customer Service Advisors work in a hybrid environment, after training you will only need to come into our exciting Nottingham office 2 days per week (Monday & Tuesday).

Office location; The Sir John Peace Building. Experian Way NG2 Business Park Nottingham

During training (approx. 8 weeks) your working location will be office based and hours will be between 9:00 – 17:30.

Once training is completed, you will move into our four-week shift rotation with start times from 8 – 10.15 and end times of 4.00 – 6.15. This could include occasional Saturday working from 8.00 – 16.00, with one day off in the week to ensure you maintain a 5-day week.

Why Experian

• You will receive a competitive salary and annual bonus plan
• You will receive excellent training, support and a clear development plan so you can enhance your career
• Access to our benefit packages which includes, pension scheme, sharesave, generous holiday entitlement including the chance to purchase extra, medical cover, life assurance, Bike4work, GymFlex, free office parking and many more.

We also have internal networks and support groups that you can be part of such as:

• Working Families Network
• Women In Experian UK&I
• Experian UK&I Pride Network
• Autistic Employees of Experian
• Black at Experian
• disAbility Network
• Wellbeing Workstreams

Accepting you, for you.

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

If you require a reasonable adjustment, please do let us know.

Who are Experian?

We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

#uniquelyexperian

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