Head Of Operations

If you’re looking for your next exciting opportunity with an award-winning, forward-thinking Charity – look no further, come and lead our Operations Team. Please don’t think this is your standard operations role! You will have the opportunity to work with colleagues within locations in our beautiful retirement villages supporting teams to be the best they can be.

This is a great opportunity for a Head of Operations to lead on the performance and delivery of our award-winning integrated retirement communities. You will join the Senior Management Team at ExtraCare on a full time, permanent basis, and in return will receive a competitive salary of £93,800k per annum plus £6,456k car allowance and an excellent benefits package including:

• Pension
• Life Assurance
• 25 days plus statutory bank holidays
• Option to purchase an additional week’s annual leave
• Free use of Gym (on site within a Location)
• Employee Assistance Programme
• Cycle to Work

Here at ExtraCare we operate outstanding retirement communities across several large villages and smaller schemes. Our vision is ‘better lives for older people’ and our mission is to create sustainable communities which provide homes older people want, lifestyles they can enjoy, and care (if it is needed). Our 2022-27 Corporate Plan has a clear focus on Operations, and we are seeking an experienced senior manager focussed on delivery and quality outcomes to join our team and deliver our ambitions.

As our Head of Operations, you will be at the heart of what we do and will live and breathe our commitment to providing unrivalled service standards to our residents, within an outstanding community environment.

What will you do as our Head of Operations?

• You will be responsible for all aspects of operational performance across our retirement villages and schemes, this will include Housing, Care, Catering, Wellbeing, Research and Innovation services.
• You will develop and implement operational strategies to support our Corporate Plan targets, setting annual milestones and ensuring delivery.
• You will lead on ensuring that our services are safe, compliant, and commercially viable through setting and embedding reporting tools that monitor and report on progress.
• You will lead the implementation of innovation and new services. This will include commerciality, income generation, community hubs, health and wellbeing services, and digitalisation.

Our ideal Candidate:

• We are looking for a highly effective leader who has worked at a senior level preferably with experience working within Housing Social Care or Health Services with a proven track record of driving and delivering results. Our ideal candidate will bring:
• Direct management of people and services with excellent leadership skills that can contribute to improvements through motivation and empowerment of people
• A passion for delivering quality services and making a difference to residents’ quality of life;
• A track record of improvements in performance and efficiency with a focus on delivery;
• Excellent verbal and written communication skills;
• Strong problem solving and analytical abilities; and
• Solid financial and budgeting skills, and business acumen.

Our ExtraCare values (Empowering, Compassionate, Collaborative, and Transparent) are important to us, and our candidate will share and live these values.

• Closing Date: 12:00 noon 7th February 2023

Don’t miss out! Click ‘apply’ now to take your first step in making ‘better lives for older people’ as our Head of Operations.

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.