Sales Consultant - KENZO - Bicester

The fashion house of KENZO was started in 1970 as Jungle Jap, a boutique in Paris at Galerie Vivienne where the founder Kenzo Takada, sold his handmade women's collection. In 1993, KENZO joined the LVMH Group. In 1999, KENZO marked its 30th anniversary and the retirement of its Artistic Director Kenzo Takada. In July 2011, Carol Lim & Humberto Leon, founders of the OPENING CEREMONY fashion retail stores and private label collection were appointed Creative Directors of KENZO. Using the brand’s DNA, the duo have given KENZO their take on the revolutionary spirit with which the brand was founded. In July 2012, Humberto and Carol reintroduced the jungle to the KENZO brand. Today, with Carol and Humberto's passion for spontaneity and fun, KENZO has a fresh attitude with respect for the heritage of the brand.

Main Objective

To welcome clients to the Kenzo experience by ensuring first class client service and personal follow up. Acting as a Brand Ambassador building loyalty and client confidence and maximising profitable sales. Ensuring that housekeeping standards are exemplary and stock is handled correctly.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

• Welcome all our clients to the Store ensuring the client feels comfortable in the environment.
• Greet our clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice
• Introduce additional complementary products targeted to your client and share product knowledge.
• Process the sale in a confident and professional manner whilst maintaining the relationship with the client
• Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
• Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Kenzo image
• Exceed all behavioural requirements in the Store adhering to the dress code and appearance guidelines as indicated by the Store Manager
• Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products

Support the control and management of stock

PRINCIPAL SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES REQUIRED

• Experience in sales
• Passion for fashion and sales
• A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
• Excellent personal presentation – a Kenzo Brand Ambassador
• Understanding of Retail KPIs

PERSONAL QUALITIES

• Strong Business sense and results orientated
• Service orientated
• Fashion culture
• Can do, proactive and positive attitude

High level of self-confidence, drive and determination to succeed individually and as part of a team