IT Technician

Permanent | Full-time | All-year Round (52 weeks per year)

Starting salary: £26,000 to £30,000 depending on skills, knowledge and experience

Felsted is a leading day and boarding independent school based in a stunning village campus in North Essex. Founded in 1564 by Richard Lord Riche, who had been a Lord Chancellor under King Edward VI, Felsted today provides an exceptional holistic education to approximately 1100 boys and girls aged four to eighteen. We celebrated our 450th anniversary in 2014, one of only a handful of schools in the country that have claimed this historic milestone. We employ more than 160 teachers and 440 operational staff in a community orientated environment, ensuring our pupils receive the very best in learning and co-curricular activities.

The Felsted IT Services team is a critical and integral part of the Felsted community and the role of the IT Technician is to maintain the School’s core IT systems and assist with the development and installation of new IT systems.

The main duties of the role are to handle helpdesk telephone calls, email support requests and the resolution of IT problems to the satisfaction of the user, as well as provide on-going monitoring and maintenance of IT hardware and providing training to users in use of school IT facilities and software.

An excellent understanding of Microsoft Windows 10 and configuration of PC hardware is essential. It is vital that the successful candidate has a positive, ‘can-do’ attitude towards customer service and is able to work both independently and within a team. An understanding of Google Workspace, Chromebooks, previous experience working on a support desk with hardware and software troubleshooting skills would be desirable.

This role is a permanent position working Monday to Friday from 8:30am to 5:00pm, all-year round. The post holder is required to work one Saturday per month during term-time and be on-call as per the department’s rota. The starting salary is dependent upon the successful candidate’s skills, knowledge and experience. Further information and a full job description can be found within the ‘Role Information Pack’.

Benefits include free life assurance, uniform and parking; contributory pension scheme (matched at 4%); membership availability to the School’s healthcare scheme (via BUPA); free lunch on full days worked; annual salary reviews; free use of the Felsted Gym and pool facilities; subsidised on-site Coffee Shop; and membership to Felsted Connect; an online multi-platform engagement tool where employees have access to hundreds of exclusive discounts and offers from online and high-street retailers. More information on our rewards package can be found on our website felsted.org/employment-opps/rewards.

We are rated ‘Excellent in every aspect' by the Independent Schools Inspectorate.

Closing date for receipt of applications is Monday 20 March 2023 at 9:00am.
Interviews will be held shortly after the closing date.

If you would like to apply for this position, please visit our website www.felsted.org/employment-opps to complete our online application process.

Felsted is committed to equal opportunities and maintaining a safe and secure environment for all pupils and a ‘culture of vigilance’ to safeguard and protect all in its care, and to all aspects of its ‘Safeguarding (Child Protection and Staff Behaviour) Policy’. Please note, it is an offence to apply for this position if barred from engaging in regulated activity relevant to children. All employees are subject to pre-employment checks including a Disclosure and Barring Service check.