Customer Success Manager
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Position Overview & Specifications
Customer Success Manager
UK (Fully remote)
£40.000 + Equity + Bonus
It’s easy to think that the hard work ends once you’ve landed a customer. In reality, the struggle to win your clients’ hearts is only just beginning, and, over the last decade, cultural trends, customer expectations, and business realities have combined to compel more and more businesses to prioritize customer success. Companies understand that, for customers to continue growing their lifetime value, they first need to feel successful with the product.
Who would I be working for?
The company aims to empower people to manage or prevent diseases and mental illnesses such as stress, anxiety, obesity, diabetes, back-pain, hypertension and depression, providing a science-backed, all-in-one life quality platform designed to improve health, productivity, & retention.
Combining big health data, artificial intelligence, genetic and academic research covering more than 2.5 million clinical trial subjects, they deliver a personalised, performance-focused health plan and a personalised AI companion.
The company has been selected as one of the UK’s First 100 Digital Health Companies and the CEO is one of Top 30 Women in AI for Health.
What’s the role?
As a Customer Success Manager you will be a strategic and supportive partner for our customers at every stage of the buying process. You will be focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals.
What do I need to be able to do?
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Handle and resolve customer requests and complaints and improve onboarding processes.
- Analyse customer data to improve customer experience.
And who do I need to be?
- Someone who has good knowledge of customer success processes.
- Highly organized and able to multi-task, with excellent communication and interpersonal skills.
- You’ll have a drive to improve the quality of life for people.
- An ambitious individual, excited to work in the start-up scene.
Please apply! All applications will receive a response.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Success Manager roles across Findrs's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £5 - £5 bracket, including retirement vesting and health parity.
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