Network Officer

First Bus are looking for a Network Officer to join our team!

As a Network Officer you will be ensuring services are scheduled in an efficient, punctual, reliable, lawful and cost-effective way.

Working in a collaborative way, you will establish strong and effective working relationships, with colleagues across the Division

What will you be doing?

• Finding solutions for service-related issues and new initiatives and developments
• Monitor service reliability and loadings, and suggest solutions
• Assist with the preparation of timetables and documentation for services registrations
• Assist with the compilation of duties and rosters within both legal and locally agreed constraints
• Maintain strong links with internal stakeholders across a number of departments
• To provide accurate passenger, punctuality or other data to Local Authorities and Department for Transport as required.
• Support the network team to ensure that all relevant data and records are accurate
• Assist with the preparation of tender bids for submission
• To ensure that accurate and up to date TransXchange files are provided to Local Authorities, uTrack, Ticketer etc.
• Ensuring Operations Teams are provided with necessary paperwork with regard to service changes
• To ensure destination blinds are updated as necessary

What are we looking for?

• Excellent customer service focus
• Good numeracy skills, with the ability to understand data
• Basic understanding of scheduling principles
• Good communication and organisation skills
• Basic knowledge of the local network and the road traffic act
• Reliable, with a commitment to learning and developing in the role
• Advocate of FirstGroup values and associated behaviours

What can we offer you?

• Free bus pass for you and your family on joining
• 25 days Annual Leave + Bank Holidays
• First Xclusives – Discounts on many high street brands, supermarket's, holiday's and cinema tickets, to name a few
• First My Rewards - Discounted train travel for you and your family after 6 months service – travel as far as London or Edinburgh for £6!
• Generous pension and shares scheme
• Employee Assistance Programme – 24hr, 365 days a year mental health support

Welcome to First Bus

At First Bus, we're proud to be part of so many journeys. We're part of first days at school, dream-job interviews, major sporting events and even life-changing events. Be it behind the wheel, or behind the scenes, we help people get to all of life's destinations.

And every day, we're working hard to make our services easier to use, more accessible, more reliable and more sustainable. We're not perfect, but we're clear about where we're going and how we'll get there. We want to be known for forward-thinking innovation, operational excellence and providing a best-in-class service. To deliver our ambition, we have a pretty neat plan laid out, and we'd love for you to join us for the next stage of your journey, and ours.

Apply now! We look forward to receiving you application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Ref:022508 Company:First Bus Website Skillset:All Other Roles Contract Type:Permanent - Full Time Contracted Hours:37.50 Location:UK Bus - Norwich, Davey House Salary:£28,000 Closing Date:19 May 2023