Junior Customer Service Manager
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
Calculate tax deductions, living costs, and purchasing power parity across US & UK metros.
Position Overview & Specifications
Are you a customer-focused individual with a passion for leading teams? Do you have a knack for problem-solving and a drive to provide exceptional customer service? If so, we have the perfect opportunity for you! We are seeking a Junior Customer Service Manager to join our team and help us deliver top-notch customer service experiences.
As a Junior Customer Service Manager, you will have the opportunity to lead a team of customer service representatives, implement best practices, and develop strategies to enhance our customers' experiences. If you are a natural leader with a customer-centric mindset and a passion for providing outstanding service, we encourage you to apply for this exciting role!
Responsibilities:
- Lead, train, and mentor a team of customer service representatives
- Ensure that customer service representatives provide exceptional service to customers
- Develop and implement customer service policies and procedures
- Resolve escalated customer complaints in a timely and professional manner
- Analyse customer service metrics and provide regular reports to the Senior Customer Service Manager
- Identify areas for improvement in customer service processes and implement changes to enhance the customer experience
- Collaborate with other departments to ensure a seamless customer experience
- Stay up-to-date on industry trends and best practices in customer service
Requirements:
- 1-2 years of experience in a customer service role
- Excellent leadership and communication skills
- Strong problem-solving skills and the ability to think critically
- Proficient in Microsoft Office and customer service software
- Ability to work independently and as part of a team
- Strong attention to detail and organisational skills
Please note
This is a full-time position, specifically based in Manchester.
Job Type: Full-time
Salary: £25,044.14-£27,771.33 per year
Benefits:
- Bereavement leave
- Company car
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Transport links
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Application question(s):
- Can you work full-time?
- Do you require visa sponsorship to work in the UK?
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Junior Customer Service Manager roles across First Gen Enterprise's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,044 - £27,771 bracket, including retirement vesting and health parity.
Explore Related Opportunities (United Kingdom)
Other high-paying verified positions matching your industry profile.
Principal Data Analytics Specialist
Senior Clinical Diagnostic Radiographer
Senior Site Reliability & Kubernetes Engineer (SRE)
Consultant Acute Care Physician (General Medicine)
Head of Cyber Security & Zero Trust Architecture
Apply for this Position
Receive high-paying General openings directly to your inbox.
