Customer Service Administrator (9 Month Contract) Full TimePermanent
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
- Position: Customer Service Administrator (9 month contract)
- Salary: £21,721
- Location: Brighton
- Hours: Monday to Friday 37.5 hours a week plus some Saturday mornings with time back in lieu
- 25 days holiday, great progression, full training and hybrid working plus more
We have a number of Customer Service Administration roles to support a large and busy employer in Brighton. The Admin roles are initially on a 9 month fixed term contract but could lead to permanent positions.
The Customer Service Administrator roles will include:
- Delivering excellent customer service through email and postal correspondence
- Providing administration support to the phone based customer service agents
- Learning company products and services and undertaking internal development and training
- Managing online messaging and online administrative tasks
- When the call centre is busy you will occasionally help on the phones with customers too
The hours are Monday to Friday 9am to 5.30pm and occasional Saturday mornings (once every six weeks) during busy periods with the time back in lieu.
The salary is £21,721 plus an excellent working environment as well as great company benefits.
The role will involve training for 4 weeks in the office full time then be hybrid, with 2 to 3 days a week from home if requested.
First Recruitment Services are acting as an Employment Agency in relation to this vacancy.
Job Overview
- Location:
Brighton, UK
Salary:£21
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Administrator (9 Month Contract) Full TimePermanent roles across First Recruitment Services's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21 - £21 bracket, including retirement vesting and health parity.
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