Control Room Operator

Here's a fantastic opportunity to join the team at First Response Group as a Control Room Operator based in the Bicester Area!

This position will require successful candidates to be responsible for controlling officer deployment, monitoring the CCTV cameras, controlling the access control of the building, and being the lead for any emergency and/or incident.

Benefits

• Industry-leading payrates
• SIA upskilling and licence renewals
• Paid holiday allowance of 5.6 weeks per year pro-rata
• Referral Scheme - earn £100 voucher for every successful referral
• Uniform
• High-street discounts
• Free healthcare package which includes access to EAP
• Death-in-Service
• Free parking
• Statutory Pension Scheme

Responsibilities:

• Liaison with Security Officers and Mobile Patrol Teams
• Effective escalation and control of all incidents across the project
• Preparation and completion of Incident Reports
• Monitoring of CCTV systems and images
• Planning and organising daily/shift routines and activities
• Acting as a point of contact between Control Room officers and management, on employment, welfare and disciplinary issues
• Ensures Control Room is maintained in a state of continual operational readiness
• Provide telephone support service during and out-with normal working hours

Additional Information:

This Control Room Operator role involves 12-hour shifts, on a 4-on-4-off shift pattern of day and night shifts

Essential Skills:

• Must have a valid SIA CCTV Operators Licence
• Must have the right to work in the UK
• Fully comprehensive 5-year work/unemployment/education history screenable to BS7858
• Be punctual and reliable
• High levels of written and verbal communication skills

Desired Skills:

• Experience in radio communication and relevant procedures is advantageous but not necessary
• Experience in CCTV and Alarm Monitoring across numerous sites is advantageous but not necessary

About Company:

First Response Group (FRG) is a total security, risk, and facilities management solutions company.

We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

Job Type: Full-time

Salary: £15.46 per hour

Benefits:

• Free parking
• On-site parking
• Referral programme

Schedule:

• 12 hour shift
• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Bicester, Oxfordshire: reliably commute or plan to relocate before starting work (required)

Experience:

• CCTV: 1 year (required)
• Security: 2 years (required)

Licence/Certification:

• SIA CCTV Licence (required)

Shift availability:

• Night shift (required)
• Day shift (required)

Work Location: In person