Customer Sales Advisor (Temporary)

About the team:

You will primarily work within the ticket office at Taunton which is currently a team of 9. The team comprises of two supervisors and seven customer service assistants. You are also very much part of the wider station team and as such help support the smooth running of the station.

About the job:

As a Customer Sales Advisor, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, and ensure that customer requirements are met and exceeded.

Your main responsibilities will be:

• Providing the highest level of customer service and being proactive to customer needs
• Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
• Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
• Carrying out routine maintenance and cleaning of ticket machines and IT equipment
• Accurately completing all accountancy and other associated documentation.
• Maintaining TVMs at the station

You'll need to be:

• Able to deliver exceptional front-line customer service
• Able to understand customer requirements and expectations
• A Self-starter with a can-do attitude
• Confident when decision making
• Able to remain calm yet directive in a crisis
• Able to work to strict procedures

As a minimum, you will need to have:

• The ability to work as part of a team or independently
• Evidence of numerical ability
• Attention to detail
• Strong verbal and written communication skills
• Customer Service Experience

About the location:

Primarily the role is based in Taunton ticket office, however you would also be expected to travel to Tiverton ticket office to cover leave etc.

Working Pattern:

The role is shift based and includes working earlies, lates, Sundays and bank holidays

Additional Information:

This vacancy will be a temporary role for 12 months. Applicants short listed will be invited to a competency based interview. Full training will be provided.

For further information, please contact Debbie Ferris, Station Manager on 07718862130

In case of technical difficulties when submitting your application, please contact the Recruitment Team at gwrrecruitment@gwr.com

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

Ref:022259 Company:Great Western Railway (GWR) Website Skillset:Customer Service Contract Type:Fixed Term - Full Time Contracted Hours:35 Location:Taunton Station If temporary, length of contract:12 months Closing Date:22 May 2023