Sales Aftercare Assistant

Do you want to come and help us solve the housing crisis in the East of England? We’re a social housing provider with a genuine commitment to Equality Diversity and Inclusion. Not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it.

Our people and our customers are at the heart of everything we do here at Flagship Group. We have a set of values that we all work towards to ensure that we achieve our purpose of providing homes and creating sustainable communities. Those values include Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely and delivering excellent customer service.

We are pleased to share an opportunity to join Flagship Group’s Sales Team, as a Sales Aftercare Assistant. The role is a permanent post, working 37 hours per week, Monday to Friday.

The successful candidate can be based in any flagship office, whichever is closest to their home address. We have offices in the following locations: Norwich, East Dereham, Melton / Woodbridge, North Walsham & Bury St. Edmunds.

The role comes with Agile Working and Flexible Working will be considered.

In this exciting role as a Sales Aftercare Assistant, you will be delivering outstanding service to our shared ownership and open market sale customers. You’ll listen to them, meet their individual needs and also feedback on how we can improve our services.

Applications are welcomed for the role of Sales Aftercare Assistant from those who have developed excellent customer service skills, from working in a customer facing environment. You will have experience of working within a team. Educated to GCSE standard, or equivalent, you will be competent using Microsoft Office.

The strongest candidates will have a recognised Customer Service or Sales Qualification, such as NVQ level 2 or above.

In return we offer a competitive salary and benefits package that includes:

Ø Competitive Salary of £28,000.00.

Ø 25 Days Annual Leave increasing to a maximum of 28 days with length of service.

Ø Buy and sell up to 1 weeks Annual Leave.

Ø Flagship Rewards Scheme.

Ø Death in Service Benefit.

Ø Company Sick Pay.

Ø Agile Working Environment.

Ø Employee Assistance Programme.

Closing Date: 05.03.20263. Interview Date: 20.03.2023, in the Norwich Office.

To apply please click "Apply on Company site". You’ll be taken to our company website, where you can see the attached Job Description, for responsibilities and requirements details and then please click ‘’Apply online’’. You will be asked to fill in some basic personal details, to attach your CV and provide a supporting statement, outlining why you’re the right person for the job; please quote Reference Number 0442 and state that you are applying to be a Sales Aftercare Assistant, in your statement. If you’d instead prefer to send us a 3 minute video supporting statement, please share the video’s link in the supporting statement box.

We offer anonymised shortlisting, any identifying personal details will be hidden; if you wish to be anonymous, please ensure that you don't include identifying features in your free text responses or attachments.

For a full list of list duties and criteria for the role and to access a copy of the Sales Aftercare Assistant job description please go to the following site and search for by job title: https://www.flagship-group.co.uk/careers/join-our-team/

Applications may be reviewed, and candidates invited to interview ahead of the close date.

We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.

No Agencies please.

Sales Aftercare Assistant – Reference Number 0442

Job Types: Full-time, Permanent

Salary: From £28,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Life insurance
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Norwich

Reference ID: 0442