Website IT Support Technician
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Position Overview & Specifications
Flagship Media Group Ltd, a leading Northern Ireland web design company require a support technician to join our IT Department helping to manage our large fleet of hosted websites.
This is an opportunity to join a busy team in Belfast helping to support our customers with their website, hosting, domain name and email issues on both the client side and server side.
This role involves taking newly designed websites and supporting clients through the process of setting their new site live on the internet, dealing with their domain names and email.
You will also support our existing, extensive portfolio of websites dealing with any problems that may arise as well as helping oversee our servers.
Experience in this area or in IT support would be useful, but full training will be provided.
This is a permanent, full-time role based at our Belfast offices, 37.5 hours per week, Mon-Fri 930am - 530pm.
What you'll be doing
- Providing technical support to our large customer base for their website and email hosting in WHM/CPanel and using Wordpress
- Setting newly designed websites live on the internet
- Dealing with client domain name and email transfers and supporting them on an ongoing basis
- Diagnosing and dealing with website technical & hosting issues as well as client side email and connection issues
- Supporting client side PC and mobile issues using remote assistance software
- Working with web servers, control panels and a variety of email clients and DNS systems
What you'll need
- An IT qualification and/or IT support experience
- An ability and willingness to learn
- Excellent IT skills and technical ability – you'll be a problem solver
- Excellent communication and interpersonal skills including on the phone and the ability to effectively help non technical people
- Attention to detail
- The ability to organise your workload and juggle tasks
To apply please forward your CV quoting reference WST/01/23
Flagship Media Group Ltd is an Equal Opportunity employer
Salary : £28,000 - £30,000 depending on skills and experience
Job Types: Full-time, Permanent
Salary: £28,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Belfast, BT3 9LA: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Film Production
Based on transatlantic hiring benchmarks for Website IT Support Technician roles across Flagship Media Group Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Film Production.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £28,000 - £30,000 bracket, including retirement vesting and health parity.
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