IT Support Engineer
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Position Overview & Specifications
IT Support Engineer
Salary:£23,000 - £33,000 per annum dependent on experience
Town:Heckmondwike
Closing date:24/06/2023
Talented and passionate IT 2nd line Support Engineer required!
IT 2nd Line Support Engineer – Immediate Start
Heckmondwike WF16 0LS
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£23,000 - £33,000 per annum dependent on experience
Full Time, Permanent
Previous experience essential
Please Note: Applicants must be eligible to work in the UK
Thrive working in a fast-paced and ever-changing environment? This IT Support role could be perfect for you!
The company is a family-run business who provide full and ongoing training, alongside a great working environment.
Immediate start is available, and salary package is competitive dependent on experience.
As Desktop Support Engineer you will be:
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Taking support queue calls and logging/updating service tickets.
Providing remote support to our clients.
Carrying out routine maintenance on client servers, desktops as required.
Participating in projects as required.
Providing a high standard of customer service to all clients, communicating clearly, maintaining a professional image and providing regular updates on service tickets.
Ensuring all ticket response and resolution SLAs are met.
Ensuring relevant client documentation is updated when changes are made.
If you have the following skills, we would like to hear from you:
To be selected for an interview, you MUST be able to demonstrate a minimum of 4 years working in an IT support role using all of the following technologies:
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Microsoft 365
Microsoft SharePoint
Active Directory
Group Policy, Intune
Windows server
Windows 10
Microsoft Office
Antivirus products
Microsoft Azure, Hyper-V, would be an advantage
Understanding of Networking and Switches, Routers
This is a customer-facing role, so excellent written and verbal communication skills are also essential, as is demonstrable attention to detail and strong organizational skills.
If this sounds like you, and you would like to apply for this IT Support Engineer role click “Apply” today!
How to apply for the 2nd Line Support Engineer role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be authorised to work in the UK. No agencies please.
Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application.
Other suitable skills and experience include 1st/2nd Line IT Support Engineer, IT Support, IT Technician, IT Engineer, Microsoft 365, SharePoint, Windows 10, Azure, Hyper-V, VMWare.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for IT Support Engineer roles across Flat Fee Recruiter's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,000 - £33,000 bracket, including retirement vesting and health parity.
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