Contact Centre Agent

We are Flip Out, we are the UKs biggest and best adventure parks! We are now recruiting for a personable, bubbly, confident and organised Contact Centre Agent to join our Contact Centre Team full time in Chester.

Job Overview

We're looking for friendly, confident individuals who can work efficiently in a fast-paced environment. The ideal team member will want to have fun at work, in a massively important role where every day is different!

We are consistently busy throughout the year and bring in all types of bookings, from families, individuals, schools, football teams, scouts & guide groups as well as many more. This is why the role you will play is exceptionally crucial.

We have over 80,000 followers on social media, boasting thousands of 5* reviews. We have millions of visitors a year, and we need an excellent team to make sure every single guest always has a memorable experience!

We are all about our guests! Your goal will be to provide them with the best customer service possible! Our guests thrive on your incredible personality and sense of Creating Unforgettable Experiences One Guest at a Time!

Duties and Responsibilities

• Be the voice of Flip Out!
• Taking the lead for various correspondence with our guests - inbound calls, outbound calls, emails, social media and more.
• Reviewing company reviews and responding to reviews appropriately
• Handling complaints, taking full detailed reports and resolving situations whilst keeping cool, calm and collected
• Completing various administration tasks
• Ensure excellent standards of housekeeping are maintained at all times
• Be the first point of contact for about guests that call, email or message us through social media.
• Follow all working regulation as set out in the companies employee handbook and where relevant specific reception regulations
• Interaction is the absolute key to creating unforgettable experiences one guest at a time

Qualifications/Skills

• High level of written and verbal English
• Comfortable with upselling
• Eager to Learn!
• Fantastic Teamwork
• Be personable, engaging, positive and bubbly as well as being patient, calm and empathetic!
• This role is all about personality and the right attitude where you know nothing else other than making all our guests feel listened to and cared for at all times!

Shift Availability

• This is a part time position with a minimum of 12 hours per week up to 36 hours per week, based on a zero hour contract.
• You must be available to work evenings and weekends. Our contact centre are currently looking for team member members who are available until 8pm on weekdays and weekends.

Job Type: Part-time
Part-time hours: 0-36 per week

Salary: £11.51 per hour

Benefits:

• Casual dress
• Discounted or free food
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Overtime
• Weekend availability
• Weekends only

Application question(s):

• How many hours are you looking for each week?
• What is your shift availability each week (please include days and times)

Experience:

• customer service: 2 years (required)
• Call Centre: 2 years (required)

Work Location: In person