Duty Manager

We are Flip Out UK! We are currently recruiting for an outstanding Duty Manager for our BRAND NEW Team in Poole.

Are you bubbly, energetic and hands on? Do you like to coach and mentor your team? Can you lead by example? Do you want to start your career with the largest and most fun adventure park company in the UK? If so, you’re in the right place!

Job Overview - To be responsible for the day to day operational and commercial success of the park. Ensuring the health, safety & wellbeing of our teams and guests is always your highest priority and that you “Create unforgettable experiences one guest at a time”

Key Measure of Success

• The maintenance and on-going improvement of the Company’s guest experience and feedback performance.
• The rigorous adherence to all applicable health and safety standards, with particular emphasis upon standard operating procedures, team member training, and operational performance monitoring.

Duties and Responsibilities

• Follow the parks opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform.
• Deliver accurate cash management summaries on a day to day basis
• Ensuring that the Health. Safety & Wellbeing of our guests & team members is always your highest priority.
• To manage the on-shift presentational standard of the store, taking effective action to address any short-comings and to report any recurring problems to the Assistant General Manager and/or General Manager.
• Support the AGM & GM when required in all HR related matters ensuring the companies HR policies and procedures.
• Promptly and professionally manage any maintenance issues and report as necessary via the correct operational systems.
• To manage the operational deployment of the team on each shift, including the scheduling of break times and the rotation of allocated duties.
• Speak to every team member on each of your shifts.
• To actively manage, as required and ‘in-the-moment’, any on-shift accident, incident, or other untoward occurrence, in compliance with the store’s operating procedures.
• To exercise timely judgement in assessing whether any escalation is required in the management of any incident, including any requirement to immediately notify the Assistant General Manager or the General Manager.
• To maintain a log-record of any incident, including a clear date and timeline, a description of actions taken, and the collection of any records (including photographic) or witness statements etc.
• Our aim is to ‘Create unforgettable experiences one guest at a time” and therefore your ability to create a fun, energetic and exciting park is paramount and in your hands!
• To fulfil the role of Company Ambassador, both as a stakeholder in the Flip Out UK Group Store network, and also in leading & developing the park’s local community engagement programme.
• Work additional hours from time to time to meet the requirements of the business.

Qualifications/Skills

• Leisure Experience
• Supervisory Experience
• Leadership Qualities
• Customer Service Focused

Rates of Pay & Benefits

£23,250 pro rata per annum (24 hour a week contract) - overtime available (to make up to 40 hours per week).

We have a portal offering huge discounts across the largest retailers and offering cashback too! We have an employee assistance programme where support is available 24 hours a day to help our team with any issues that may be facing. Recognition is massive for us and we regularly have cash and voucher incentives available for our top performers. We rigorously look to develop our team and promote within - there are tonnes of progression opportunities across the business. We have lots to offer for your families too (we wouldn’t be a family entertainment business otherwise!) The list goes on!

Equality, Diversity & Inclusion

At Flip Out, we are the biggest and best adventure park company across the UK. We are committed to creating unforgettable experiences, that includes our employees too (in the best flipping way possible)! We thrive on creating the biggest and best diverse workforce, where everyone can come together and have fun and maybe even learn a flip or two. We are committed to offering equal employment opportunities to all, regardless of ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Job Types: Part-time, Permanent
Part-time hours: 24 per week

Salary: £23,250.00 per year

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Application question(s):

• What is your shift availability each week?

Experience:

• Supervising: 2 years (preferred)
• Leisure: 2 years (preferred)

Work Location: One location