Agent Shop and Stations
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Position Overview & Specifications
We're looking for motivated and driven Station Agents who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.
Your Tasks – Paint the world green
Customer support:
- Be the face of our brand in the UK's busiest coach station
- Represent FlixBus UK to our growing customer base and support us in becoming the UK's largest coach network
- Play a part in every customers experience with us, by assisting them with a smooth start to their journey
- Provide help and advice to existing & potential customers with any ticketing queries
- Be the voice on the ground for FlixBus in regard to operational updates, cancellations, or delays
- Sell tickets and upsell Flix addons to passengers in the station
Departure checks:
- Provide our Flix Drivers with support in providing a great customer experience through carrying out ticket checks & check ins
- You will be able to directly influence the quality & performance of the customer journey through carrying out audits & quality checks of the vehicles before they depart
Situation management:
- Be a key player in developing our partnership with the TFL coach station staff, by coordinating live departures and supporting in the smooth flow of passengers through the station
- Be the guiding mind in response to incidents, cancellations and delays that occur, to ensure our customers are fully informed & are able to continue with their journey as smoothly, and to cause as little disruption to the network as possible
Your Profile – Ready to hop on board
- You love providing great customer service
- Ability to deal with difficult situations whilst remaining professional at all times
- Excellent communication skills
- We provide flexibility through a rota including shifts from Monday to Sunday between 06:00 and 00:00
- You thrive in high pressure, fast moving and dynamic environments
- You are proactive, motivated, autonomous and have a desire to grow with a business
- You have experience of working in a customer facing role
- You are able to prioritize key tasks and make decisions quickly on sometimes, limited information
Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you!
About Flix
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.
Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.The following video shows our amazing success story:
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powered by Usercentrics Consent Management PlatformCandidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Taxi & Car Services
Based on transatlantic hiring benchmarks for Agent Shop and Stations roles across Flix SE's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Taxi & Car Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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