Customer Service Representative - Online Interviews

Location: Huddersfield

Salary: £20,961.49 + Bonus

Contract: Permanent
Hours: Full Time, 37.5 hours per week

Do you currently work in, or have experience of providing great Customer Service? Are you seeking a fresh challenge in a vibrant, interesting, and expanding business?

We have just the role for you..

Due to continued growth, we’re keen to expand our Customer Services team with ambitious individuals who have the desire and right empathetic approach to help customers who have been involved in a road traffic accident, resolving each incident through a world class service.

What’s in it for you?

Salary- £20,961.49 per annum depending on experience, plus a bonus scheme on top of your annual salary.

Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!

Pension- Aviva 3% Employer Contributions.

Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).

Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.

Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.

About you

To be successful, you will need to be up for a challenge, with great listening skills, lots of empathy and the determination to go the extra mile for customers. In time, as you build your knowledge of our services and support, you will become adept as resolving complex problems.

You will also need to be able to demonstrate:

• You will have a positive telephone manner.
• You will have confidence with office IT and computer systems.
• You will have a strong drive for getting it right first time.
• Most importantly, you’ll have a passion for customer service.

About us

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

Be part of our future

Find out more about our great opportunities, apply today!

Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don’t worry if you aren’t available, we'll leave you a voicemail so that you can give us a call back at more convenient time.

Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldn't be easier!