Rapid Response Customer Service Representative

Full-Time Customer Service Representative - Rapid Response

Huddersfield

Salary: from £20,857.00 pa (+ shift allowance of £3,136.50 pa) + quarterly bonus

Are you seeking a fresh challenge in a vibrant and expanding business? We have a number of fantastic Customer Service Representative opportunities to join our team in Huddersfield.

As the UK's leading incident management and roadside services company, FMG serve a range of clients in the public and private sectors, 24 hours a day, 365 days a year from our operations centre in Huddersfield. FMG has extensive experience managing the most complex of incidents ranging from road traffic collisions to heavy goods vehicles carrying hazardous chemicals. We work closely with Highways England and a number of police forces across the UK.

Role Overview:

Due to continued business growth in a number of specialist areas the Rapid Response team is looking to recruit talented individuals to provide comprehensive, 24/7 telephone support service to those in need of urgent assistance. Each call is unique and the type of support provided is entirely dependent upon the specific requirements of each incident.

In all cases the Customer Service Representatives are the first point of contact for those reporting incidents to the operations centre. No two incidents are ever the same. The primary objective in all cases is to get the nearest vehicle recovery operator with the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.

To be successful as a Customer Service Representative, you are:

• a strong communicator with great decision making skills and a real team player
• a real team player, able to quickly develop a rapport with customers and partners over the phone
• focussed on delivering an excellent customer experience
• Able to effectively manage pressured situations in a sensitive and professional way
• A confident user of both telephone and office-based IT systems

What's in it for you?

Supporting you to be the best you can you will be prepared for success right from the start. When you join you will enjoy a structured training programme during your first 12 months. Beyond that time you will continue to develop in your role through on-going coaching and support. Your salary will grow as you learn and develop.

This is a Full time, permanent role working 40 hours per week on a flexible shift basis over a 24 hour period. Shifts rotate on a 4 week basis, working alternate weekends.

As a Customer Service Representative you will be rewarded with:

• A Competitive salary and quarterly performance bonus
• A healthy shift allowance of £3,136 per annum
• 25 days holiday increasing to 28 with length of service (Pro-rata for part-time)
• Contributory pension scheme
• Life assurance of 2x basic salary
• Modern break out areas with kitchen facilities and TV area (and shower facilities for those that want to take advantage of the cycle to work scheme.)
• Free onsite car parking

Take the next step

Ours is a great place to work! If you would love to join our fantastic Rapid Response team as a Customer Service Representative, apply today to find out more!

Once you have applied, a member of our friendly Team will give you a call within a few days to carry out a telephone interview with you. Don’t worry if you aren’t available, we'll leave you a voicemail so that you can give us a call back at more convenient time.

Providing you pass the telephone interview, you may be invited for an interview with the manager and if you are successful, you could have an offer within a week of submitting your application- it couldn't be easier!