1st Line Support Engineer
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
About us
We are professional, agile, supportive, and our goal is to We are a thriving MSP located in East London, where we specialise in providing IT support and services to small and medium-sized businesses. As we continue to expand, we remain dedicated to delivering personalised solutions that meet the unique needs of each client..
Our work environment includes:
- Food provided
- Work-from-home days
- Growth opportunities
Responsibilities
- First point of contact to all incoming emails and answer telephone calls.
- Capture and log the end-user requirements/Incident
- Process Service Request, following the agreed procedures.
- Follow the escalations procedure when requiring second & third line support.
Requirements
- A minimum of 18 months + experience as an first line engineer working within a MSP environment ideally
- Working knowledge of the Microsoft 365 cloud, Exchange Online, OneDrive, SharePoint and Teams
- Working knowledge of Microsoft client operating systems and applications (Windows client, MS Office)
- Knowledge of Ubiquity and SonicWALL firewalls would be beneficial
- Working knowledge of Microsoft server products, including Microsoft Server, Hyper-V, Microsoft Exchange etc
- Working knowledge supporting MAC OS
- Attending customer sites as required
- Maintaining customer documentation
Benefits:
- Pension scheme
- Weekly fruit and snacks available
- Additional annual leave after 5 years’ service
- 20 days + Bank holidays - annual leave
- Birthday day off
- Development plan
- Hybrid role
Please note you will be required to working Monday – Friday shifts between 7:30 – 18:00
Job Type: Full-time
Salary: Up to £26,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in London
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for 1st Line Support Engineer roles across Forge Dynamic's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £26,000 - £26,000 bracket, including retirement vesting and health parity.
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