Customer Service Administrator
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Position Overview & Specifications
Customer Service Administrators needed to work from home for us.
Are you available immediately, do you have experience of Customer Service, being on the phone to clients and emailing clients?
We NEED YOU!
We are looking for people to join our ever growing Customer Service Administrator function. Here's what you'll be doing and what you need to know:
Working from home, via a laptop (that we supply) to speak with our corporate customers about all their queries to do with our Computer Software. A lot of them will be new customers who you will verify (check their details) and help get them set up.
You need to be great on the phone with people, super confident and able to multitask and be a really competent use of a laptop.
You need to have excellent written and spoken English and be able to send emails to clients.
You need to be free to work on a PERMANENT basis, Monday to Friday during office hours on a full time basis.
So...if you are great with clients, confident on the phone, can use a laptop and send emails we want to hear from you!
Please only apply if you have read this and have the experience we need and know that a salary of £23,000 per annum is right for you as this cannot be changed.
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Do you have experience of Office Based Customer Service Administration work?
- Are you able to work from home on a laptop Monday to Friday for 37.5 hours a week?
- Are you available for a permanent job to start asap working Monday to Friday during office hours?
Work Location: Remote
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Software Development
Based on transatlantic hiring benchmarks for Customer Service Administrator roles across Fortius Network's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Software Development.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,000 - £23,000 bracket, including retirement vesting and health parity.
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