Business Systems Analyst
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Position Overview & Specifications
Contract: Permanent
Salary: Competitive and Benefits
Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.
Role Purpose:
Fortnum & Mason are looking for a Business Systems Analyst to join the Fortnum’s Family! We have undergone a fundamental and rapid shift in digital capability in the last few years and with an ambitious strategy to continue offering fantastic customer experiences & empowering colleagues, through better use of digital, technological and data innovations.
We’re now looking for someone who wants to shape that transformation, taking on responsibility for the system and technical best-practice for the Fortnum and Mason environments.
Fortnum & Mason has undergone a fundamental and rapid shift in digital capability in the last few years and with an ambitious strategy to continue offering fantastic customer experiences & empowering colleagues, through better use of digital, technological and data innovations.
We’re now looking for someone who wants to shape that transformation, taking on responsibility for the system and technical best-practice for the Fortnum and Mason environments.
Why work for us:
- You’re naturally analytical, curious, and enjoy a technical challenge
- Wants to become an industry expert in the best-in-class use of digital technology and systems design, implementing new modules and improving existing processes
- Expert in the systems and applications which Fortnum & Mason has built its digital capability on – especially Microsoft Dynamics / D365
- Opportunity to progress through senior and lead BSA roles, with the opportunity to grow down managerial or technical specialism.
- From Day 1, working on delivering projects with significant strategic and commercial value to the business
- Great exposure to senior teams, including board and management committee, across many different departments, including commercial, operations, people, and international
- We’re a small, inclusive, passionate team, which will give you responsibility and the space to innovate and shape the way the business runs
What the role does:
Core Operational Improvement: provide in-depth knowledge of our core SaaS platform (Microsoft Dynamics 365 application and Magento) to support the smooth day-to-day operation of the business. Each BSA will develop functional expertise in some of our additional software and data systems, depending on the projects & teams they become involved with. The BSA team are experts on the integrations between our systems, and the smooth flow of information between them
Digital Transformation: they will work closely with Business Analysts and other business stakeholders to advise on how we enable our commercial projects with data
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Other Retail Shops
Based on transatlantic hiring benchmarks for Business Systems Analyst roles across Fortnum and Mason's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Other Retail Shops.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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