Junior Technical Support Engineer
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Position Overview & Specifications
Join the dynamic world of media and broadcasting technology!
Are you passionate about technology and customer support? Do you thrive in a fast-paced and innovative environment? If so, we have an exciting opportunity for you!
We are seeking a talented Technical Customer Support Engineer to join a trusted, award-winning industry leader in media technology. Our client empowers creators, broadcasters, and media organisations to produce captivating content that engages audiences worldwide.
You can play a crucial part in this!
What’s in it for you?
As a Technical Customer Support Engineer, you will be at the forefront of their mission to provide exceptional IT customer support. You will have the opportunity to work on projects that enhance support processes and improve the customers' technical support journey. You will also contribute to the creation of technical articles, tutorials, and how-to videos.
You will be working alongside top professionals in the space, including support account managers and product experts, playing a vital role in reproducing and resolving customer issues, driving effective communication, and ensuring customers receive prompt and accurate support.
Skillset required for this Technical Customer Support Engineer role:
- A background in IT support.
- Self-starter with a passion for technology.
- Strong multitasking skills and ability to thrive under pressure.
- Team player with excellent collaboration skills.
- Desire to make a real impact in the media technology industry.
As the world rapidly evolves, so does the dynamic field of media technology. This organisation is at the forefront of this transformation, constantly creating innovative breakthrough solutions to meet the ever-changing needs and realities of their customers, with a proud history spanning over 60 years.
This Technical Customer Support Engineer opportunity is offering a salary up to £29,000 with the potential of increase to up to £34,000 within the first 1-2 years within the organisation. This is a hybrid role, with the requirement to be in the office in Kingsclere, Hampshire 2-3 days per week. Benefits include unlimited holiday, private medical insurance plus a cash plan to cover dental/optical/physio/PMI excess etc., pension and life insurance.
IT Support / Media / Broadcasting / VMware / Cloud / Xen / VPN / Troubleshooting/ Load Balancing / Hybrid
Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK.
Job Types: Full-time, Permanent
Salary: £25,000.00-£29,000.00 per year
Benefits:
- Casual dress
- Company pension
- Flexitime
- Life insurance
- Private dental insurance
- Private medical insurance
- Sick pay
- Unlimited paid holidays
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Information Technology Support Services
Based on transatlantic hiring benchmarks for Junior Technical Support Engineer roles across Franklin Bates Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Information Technology Support Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £29,000 bracket, including retirement vesting and health parity.
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