Operations Manager / People Manager

Freedom Professional Services are currently recruiting for an experienced Operations Manager / People Manager who is required to support delivery for our client, an electricity distribution company based in Yorkshire and the North-East.

This is a hybrid role, based from home, local Freedom / NG Bailey offices and client locations across the region as appropriate.

The successful candidate will lead a busy and growing Land Rights team, who are embedded within our client’s offices, responsible for the maintenance and processing of new and existing consents for over 60,000+ landowners and for delivering high quality customer service to both internal and external customers.

You will have a sharp business mind and have proven success in managing people. Experience in human resources and basic finances and be able to develop and maintain an environment of trust and commitment within the team.

Primary Objectives and Responsibilities will include;

• First line of contact and lead support for a large and growing group of embedded colleagues across the region.
• Regular face-to-face visits to various offices, including; Castleford, Dewsbury, Stockton-on-Tees, Hull, and Keighley.
• Close liaison with the client managers to help ensure quality of performance, delivery of work objectives and well-being of the team.
• Support the client managers with ongoing development of the team including introduction of a newly established competency development plan.
• Carry out regular one-to-ones with all resources.
• Manage and conduct the annual appraisal process in conjunction with client team.
• Oversee company procedures and ensure policies are followed, including ensuring access to necessary Freedom IT applications is maintained for all.
• Be the focal point for team recruitment, induction, and retention.
• Control of timesheets and management of the billing process.

Requirements;

• Two or more years of proven success managing people, processes, and client relationships
• Full clean driving licence: a company car or car allowance will be provided
• Demonstrable experience in the following (please evidence via CV):
• Experience of delivering exceptional customer service by self and through others
• Experience of client relationship management
• Good people management, leadership, and development skills
• Experience of invoicing and financial control

About Us
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.
Progression is something we value and we’ll make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.