Customer Consultant - Sales
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Position Overview & Specifications
Customer Consultant
Location FRF Toyota Swansea
Role Type Full time
Annual salary – Salary £25,000 - £40,000 per annum depending on experience, skills and qualifications.
Company Benefits
30 days annual leave (inc. of Bank Holiday)
Company contribution pension*
Car Benefit Scheme*
Cycle to Work Scheme
Employee Discount
Free eye test with contribution of £49 towards DSE use glasses
Training and on-going development with the Award-Winning Toyota Academy
*conditions apply
About FRF
As one of the leading Toyota Centre’s in the UK we are passionate about ensuring our customers are always put first every day, everywhere.
With 4 dealerships in Bridgend, Swansea, Carmarthen and Haverfordwest, FRF are the face of Toyota in Southwest Wales. A family run company whose whole business ethos is based on striving to achieve excellence in all areas of customer service.
Does this sound like you?
- Excellent customer service skills. Takes pride in striving for complete customer satisfaction.
- Strong communication skills and enjoys listening and engaging with other people.
- Enjoys working to, and motivated to achieve, challenging sales targets.
- Strong Sales background.
- Able to take initiative and ownership of issues; is proactive, has a ‘can-do’ attitude.
- Able to work independently. Able to multi-task and switch quickly between tasks.
- Strong organisational and prioritisation skills.
- You are a team player who is comfortable learning from and working with others to help and support them.
- Computer literate and tech savvy.
- A proven track record in the delivery of great customer service and experience in a fast-paced environment.
If this sounds like you, send us your CV for consideration.
Job Types: Full-time, Permanent
Salary: £25,000.00-£40,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
Schedule:
- 10 hour shift
- Day shift
Experience:
- customer service: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Transportation Equipment Manufacturing
Based on transatlantic hiring benchmarks for Customer Consultant - Sales roles across FRF TOYOTA's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Transportation Equipment Manufacturing.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £40,000 bracket, including retirement vesting and health parity.
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