Application Support Engineer

Frontier is an established, market leading independent developer and publisher of videogames for PC and consoles. We have achieved serial successes across a wide variety of titles including Elite Dangerous, Planet Coaster, Jurassic World Evolution,_ Planet Zoo and F1 Manager_. Founded in 1994, we are based in the world-leading technology cluster and historic city of Cambridge, England. With a growing team of over 800 talented people supporting our existing portfolio and ambitious future roadmap, along with our publishing label Frontier Foundry, we are passionate about creating innovative genre-leading games and authentic worlds for our communities of players.

We're looking for a talented Application Support Engineer to join our Web and Business team to help support Frontier by setting up, administering, and managing business web applications, both self-hosted and SaaS.

The successful applicant would work in an enthusiastic, agile environment across a range of new and existing projects and will be able to expand their skills and experience by working with a variety of technologies, languages, applications, servers and databases.

Prior experience of being employed in the games industry is not necessary. We are looking for applicants that can demonstrate they are keen to learn and develop.

Key Responsibilities:

• Take ownership of Application Support deliverables for WBS
• Manage, document, test and support Frontier's growing portfolio of internal and SaaS business software
• Contribute to the specification and integration of 3rd party software with Frontier's corporate data
• Setting up new internal hosted applications using Docker
• Configuring new SaaS systems
• Integrate existing systems to improve and streamline business processes
• Application user access and provisioning using services such as Active Directory and Office 365

What You Can Bring to the Team:

• Being a good collaborator – being able to communicate effectively with team members and work collaboratively on supporting our business systems
• Curiousity - have a good aptitude for learning and enjoy variety, with opportunities to work with a diverse spectrum of technologies and systems
• Satisfaction from using your skills to improve quality and efficiency of Frontier’s applications and processes

Qualifications, Skills and Experience:

• Experience of working in web development or IT
• Experience with administering lines of business web applications (e.g., JIRA, Confluence)
• Experience of working with relational databases, such as SQL Server or MySQL
• Knowledge of Docker
• Programming or scripting experience in a language such as PHP, JavaScript, C#, Bash, PowerShell, or Python

What we can offer you
We offer the chance to work with talented and passionate people, developing and publishing sophisticated and enduring games in a creative and collaborative environment. We love what we do, and we work hard to provide outstanding experiences for our player communities. Frontier rewards this passion and determination by sharing in the company’s success and by supporting our teams to keep doing what they love.

Well-being is a big focus at Frontier and we are continually evolving how we can support our staff. We encourage a healthy work/life balance and host a range of well-being activities, initiatives and sessions to support both mental and physical health.

We offer a competitive salary and benefits package, which includes a success-based annual bonus, share option schemes, pension, life assurance, private family healthcare, flexitime working hours, enhanced maternity/paternity package, in-house subsidised catering, support with relocation, a Cycle to Work scheme and free bike servicing, and social events.

We welcome and encourage applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender identity, marriage or civil partnership, pregnancy or maternity, religion or belief.

Job Type: Permanent