Assistant General Manager

The Company

Funky Monkeys West Bromwich is a large Soft Play Centre located in New Square Shopping Centre. Apart from providing great play facilities for children, the company also provide exceptional cafe facilities for parents to enjoy while their children play.

It is the ethos of Funky Monkeys that all customers should get excellent service in a clean, safe and relaxing environment and be served quality food and drink, presented well and value for money.

Funky Monkeys is owned by SMS Platinum Group who own a number of leisure businesses including the Air-tastic Entertainment Centre brand. The company have seen substantial growth over the past 5 years and have plans to continue to grow. The company have an ethos of developing within and this could be an excellent opportunity to progress your career within our organisation.

The Person

We are seeking an experienced leader and manager comfortable at working with a high level of autonomy to support the General Manager with the responsibility of our Soft Play Centre. They must be a highly motivated individual who demonstrates inspirational skills to engage people and customers at all levels. It is vital that they are a clear communicator who is professional and can provide an exceptional customer experience throughout.

They must be commercially aware with experience at increasing profitability by driving revenue and containing costs. Strong implementation skills and leading by example are key; as well as being able to demonstrate initiative and acceptance of accountability. The Assistant General Manager will have the ability to keep a cool head under pressure, and lead the team smoothly through any challenges that may arise throughout the day to day.

They will have Human Resource knowledge; theory and in practice, as well as being results driven to achieve all auditable and KPI measures.

As an Assistant General Manager, you will be responsible to the General Manager. Due to the General Manager being responsible for multi-sites, the Assistant General Manager will have full autonomy for the operation and it will be up to you to manage the outlet fully using your experience and skills and the in-depth training you will receive.

The Role - Main responsibilities

Deliver exceptional customer service and inspire your team to deliver the same exceptional standards.

Develop, train and coach a reliable team and motivate them to a level of competence, clarifying and delegating direct responsibility of their role throughout each day or week

Manage individual and team performance and standards through continual review and communication.

Support the General Manager to manage all overheads, stock, team schedules, labour control and all other elements affecting the profitability of the business in accordance with business targets and KPIs.

Maximise all areas of sales revenue and continually challenge yourself and your team with business targets.

All Cash handling, card transactions, banking and transaction/sales reporting.

Manage upkeep and condition of all equipment and premises ensuring prompt remedial action as required.

Ensure the correct and continual use of all company procedures, systems and documents.

Maintain a safe and harmonious working and customer environment and ensure the highest standards of hygiene and health and safety.

Essential Criteria

Experience /Skills/Attributes

· Significant solid 2 years+ management/supervisor experience in a fast paced, customer focused Retail/Leisure/Hospitality/Catering sector.

· Evidence of people management, training and development and on the job coaching and support.

· Strong communication, organisation and Leadership skills.

· An approachable and enthusiastic manor and a can do attitude.

· Computer literate and knowledge of working within a cash handling environment.

· Be able to make decisions using own initiative but involving relevant assistance where necessary.

· Previous experience of working with extremely high standards in customer service, quality, hygiene and good knowledge of maintaining a focus on health and safety in the work place.

· Be confident in dealing with and had previous experience in dealing with performance management.

· Be fully flexible and prepared to take accountability of the uninterrupted opening hours of the business.

· Be fully committed, passionate, reliable and dynamic in fully engaging in our Company Ethos, and treating the business as your own.

Desirable Criteria

· Full Driving License

· Trained in First Aid

Additional Information:

Full training will be given for the role.

Due to the nature of the business the successful applicant will normally be required to work weekends as these are the busiest business days.

Successful applicants will be contacted via email and will be invited to the interview stage.

Job Type: Full-time

Salary: £28,000.00 per year

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Experience:

• Team management: 2 years (required)
• Customer service: 2 years (required)
• Leadership: 2 years (required)
• Complaint handling: 2 years (required)

Work Location: One location