Customer Care Advisor

Furniture Village are currently looking for a talented and committed Customer Care Advisor, to join our Customer Care Team, based next to Junction 13 on the M1. This is a full time, permanent role, and not only offer’s a market leading salary of £27,000, but the potential of a Group performance bonus of 20%.

At Furniture Village Customer Care, we don’t want robots who read scripts. We want individuals who can combine their personality, skillset, and tools we provide to deliver top results for the customer and the team.

We are a multi award winning family business that truly understands the value of our people. Our culture of I want to be here, I want to do well, I want to be appreciated and I want to be heard runs through everything we do.

Something that we are incredibly proud of is the length of service within the business and just how many of our own people have grown their careers here at Furniture Village. We have many individuals with 20 years plus service and litterally dozens and dozens of our teams who have 10 plus years’ service. When you combine this with many of our Senior Leaders within the business having worked their way up, you realise this isn’t just a job.

So, our Customer Care Team really are customer first and if you share these values, this could just be the best career move you’ve made!

What you can expect in return as our Customer Care Advisor…

• Market leading salary and benefits package
• The opportunity to develop and grow with the business
• Generous, industry best staff sale discounts at Furniture Village
• Work for a growing, award winning family run business.
• Being a valued member of the Village Family

What you will be doing as our Customer Care Advisor…

• Firstly, and most importantly demonstrate to our customers that you care, and you are here to help them.
• Handle incoming calls, emails, and Live chat, providing solutions and putting the customer in the right place.
• Using the training and support provided to give high quality responses on Social Media and review platforms.
• Working some weekend days on a rota basis to cover our seven-day operation.

What we are looking for in our Customer Care Advisor…

You will be engaging and reassuring for our customers, being able to provide effective and professional communication through all channels.

Working in the same environment isn’t essential but being able to operate in a fast paced environment and having a great attitude and hunger to learn is a must.

If you feel you have the skills to become our Customer Care Advisor, click ‘apply’ today we’d love to hear from you!

In the event of there being an exceptionally large response to the advertised position, we reserve the right to close the application process early.

Furniture Village is an equal opportunities employer, and all offers of employment are made solely on merit