Customer Service Agent - Part Time

AT THE FOREFRONT OF FUTURES

Due to team expansion, we’re on the hunt for two part-time, positive, friendly and empathetic Customer Service Agents to join our buzzing, friendly and experienced team, ready to support you on your career journey and our mission to deliver ‘Great Places’, ‘Great Services’ and ‘Great Tomorrows’.

As a top performing housing provider, no two days are the same for our busy team. We handle a massive variety of contacts - from helping customers with repairs and payments to tackling arrears and dealing with sensitive issues so you’ll need to be calm under pressure, resilient and respectful – even when faced with challenging situations.

You’ll be a natural people-person with the skills to flick effortlessly between calls, emails and webchats, while maintaining exceptional experiences for our valued customers - whatever the channel.

You don’t need previous experience of the housing sector - because you’ll learn loads on the job very quickly, supported by our 3-week induction programme to build your knowledge. You will however need a basic knowledge of technology and an excellent telephone manner.

You’ll start your career journey in our amazing new workspace and on completion of your 3-month training period and having met the necessary criteria you’ll progress to agile working. Not only do we provide the equipment to enable you to work from home comfortably, you’ll have access to our local Touchdown points where you can work alongside your colleagues or those from other teams. We also invest in your development, taking your progression very seriously. Whatever you put in you get out!

Above all you’ll be diligent, professional, and a fantastic ambassador for Futures Housing Group – because as far as our customers are concerned, you are Futures!

Whilst we work hard to achieve outstanding performance, we recognise its just as important to have fun and socialise with colleagues from other teams around the business, that is why we’ve invested in a state-of-the-art building along with games area in our Atrium, free refreshments and our chill out zone The Sanctuary! Our aim is to make your working week as rewarding as possible.

That sounds like me. What can you offer?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. To support your work life balance, in addition to 25 days holiday a year (pro rata) plus bank holidays, we also promote the chance to buy and sell holiday throughout the year. Your working week will be 18.5 hours. One role is Monday 09:00 - 14:00, Tuesday to Thursday 09:30 to 14:00 and the other Tuesday to Thursday 14:00 - 16:30 and Friday 11:30 - 16:30. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

It’s an exciting time of change at Futures Housing Group! We’ve moved to a state-of-the-art, flexible new workspace so you’ll have great technology, great people and a great environment around you. We have free parking on-site and if you cycle to work we’ve showering facilities too!

We’re signed up to Harry’s Pledge, a campaign to support people who are working but also looking after a friend or family member who needs extra help. We know balancing work and caring is tough and that’s why we have an extra focus on supporting team members in this situation.

We’ve also been awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date