Control Room Operator

Job Title: Control Room Operator

£14.00 per hour

Purpose of the job: To provide excellent communication and CCTV skills within the QEOP Control Room only, which is responsible for supporting and managing all activity in and around the QEOP Olympic Park.

To provide clear and timely communication to Security Officers, Park management and outside agencies on key incidents that may affect the Olympic Park operation, cause distress to visitors, guests, retailers and park staff.

Reporting directly to the Control Room Supervisor & Intel/Control Room Manager, you will work 12 hour shifts, on a rotating pattern of 4 on/4off days and nights.

Job overview

• Responsibilities will Include;
• Pro actively monitoring the QEOP CCTV system.
• Monitor and allocate officer attendance to Panic alarm activations.
• Monitor and allocate officer attendance to fire alarm activations.
• Monitoring and controlling access to the site.
• Monitor and allocate officer attendance to Parking Enforcement.
• Key Control.
• Responding to requests of CCTV monitoring.
• Health, safety & welfare of security officers.
• Reporting and monitoring incidents within the park.
• Maintaining contact with Security Officers patrolling the QEOP.
• Ensuring the security of QEOP via the CCTV and Fire Alarm systems.
• Immediate reporting of faults with the CCTV or Fire Alarm Systems.
• Crowd Management and providing solutions.
• Ensure all incidents are logged and managed effectively through to completion.
• Assist Ground supervisor managing officer positions and breaks coverage.
• Maintain the standards of the control room for access / egress and visitor regulation
• Effectively handle all incoming telephone traffic into the control room.
• Provide timely and effective communication to all within the business;
  • Incidents that occur on or affect QEOP.
  • News events that affect QEOP operations.
  • Update and input of information into the electronic reporting system.
  • Serious incident tracking and management
  • Officer misconduct
  • Fault Reporting
  
  

Skills & Knowledge

• Relevant industry experience while not essential is preferred, although it is expected that the candidate will be able to demonstrate an understanding of the unique features of the industry including licensing.
• Can contribute toward a team's operation or can work on his own initiative.
• Able to communicate effectively and clearly at all levels within the organisation.
• Complete working knowledge of all systems.
• A comprehensive working knowledge of all processes and procedures.
• A skilful negotiator who is capable of resolving staff issues.
• A decisive and assertive decision maker who can interpret situations to proceed with a prioritised action plan that achieves the results required.
• Excellent report-writing and analytical skills with attention to detail.
• Excellent organisational and time management skills.
• A positive attitude to dealing with people and taking on challenges.
• Crisis Management.
• Events and Crowded places.
• Excellent analytical skills to critically evaluate the information gathered and prioritise activity and ongoing communication.
• Significant experience of managing people and challenging situations.
• Excellent interpersonal skills, to liaise with security officers, managers and directors.
• Resourceful and creative, able to deliver proactive initiatives within the Control Room.
• Ability to learn and develop new skills in line with the job role.
• Full Driving licence is desirable.
• Valid SIA CCTV Licence.
• Valid SIA DS Licence is desirable.

Benefits:

• Perks at Work Scheme: access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more.
• 28 days annual leave (including bank holidays)
• Company Pension Scheme
• Employee Reward & Recognition Scheme
• Company Uniform

Join G4S today to be part of the action and help deliver some of the UK’s most watched and iconic events. Being part of G4S also means you’ll also have access to a great range of benefits including training and development opportunities, discounts with major retailers, access to well being tools and health insurance benefits.