Customer service & sales advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Who are we?
Gates are a family-owned and operated business with a history that stretches back to 1920. Ford Main Dealers across Essex, Hertfordshire, and London for over 100 years, Gates have a rich heritage in the motor industry and in this time, have developed a reputation for high standards of service and quality.
We are seeking talented individuals to join our team as customer service & sales advisors at our Harlow, St Albans, Stevenage, Waltham Cross and Woodford branches.
Our outstanding working environment, exciting career and development opportunities, are ideal for individuals who are driven to deliver complete customer satisfaction.
About the role:
We are looking for applicants who are well presented with excellent customer service skills and a professional manner. This is a permanent, full-time position. Experience in the automotive sector is not essential, as all training is provided to support your success in the role.
Responsibilities day to day:
- Welcoming guests into the showroom, and engaging with them to discuss requirements
- Sell vehicles profitably and be able to achieve targets agreed with the Sales Manager
- Co-ordinate and work alongside the sales manager
- Promote and maintain excellent customer relations by personal manner, appearance, integrity, and loyalty
- Prepare order forms and other relevant paperwork
About you:
Essential:
- Full UK Manual Drivers Licence
- Customer centric attitude
- Excellent customer service skills & proven ability to build a strong rapport with customers
- Flexible and able to work evenings and weekends (on a rota basis)
Desirable:
- 2 years’ experience in a customer-facing service role
- Previous retail sales experience
Benefits
- World class training
- Clear career progression and management development opportunities
- Competitive basic plus commission, giving you the opportunity to earn up to £50,000 per annum
- Flexible working
- 25 days holiday per annum, full pension after qualifying period
- Company car
Application procedure
Successful applicants must be available all day to attend an interview session on Tuesday 4th April 2023 based at an offsite location. Please note we are unable to offer alternative dates or times.
Job Types: Full-time, Permanent
Salary: Up to £50,000.00 per year
Supplemental pay types:
- Commission pay
Experience:
- Customer service: 2 years (preferred)
Licence/Certification:
- Full UK manual drivers licence (required)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer service & sales advisor roles across Gates Ford's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £50,000 - £50,000 bracket, including retirement vesting and health parity.
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