Administration Assistant
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Position Overview & Specifications
- Job title: Administration Assistant – Older Persons Housing Team
- Service area: Neighbourhood Services
- Job ref: P523525
- Grade: Grade D £21,968 - £22,369 per annum. Part time – 18.5 hours per week. Monday, Tuesday and alternative Wednesday. (2 and 3-day week fortnightly rotation).
- Closing date: Friday 24th March 2023
Gateshead Council is a non-profit organisation responsible for the day-to-day management of nearly 20,000 homes.
We aim to provide excellent and efficient services to create homes and neighbourhoods that meet the aspirations of the people of Gateshead.
An exciting opportunity has become available to be an Administration Assistant within the Older Persons Housing Team.
As an Administration Assistant you will play a key role as the first point of contact in responding to enquiries from employees, customers and partner agencies relating Sheltered Housing.
The role will involve a range of tasks which include; dealing with telephone enquiries, processing invoices, absence management monitoring, minute taking, maintaining electronic records, carrying out customer satisfaction surveys, raising repairs and general administrative duties including; faxing, photocopying, ordering stationary & filing.
You will have experience of working in a customer focussed environment, dealing with members of the public in person and over the phone and communicating effectively. You should possess 5 GCSE’s at grade C or above or relevant experience.
Good organisational and IT skills are essential and you should be committed to delivering excellent customer service at all times.
For an informal discussion about the role please email Stephanie Sewell, Older Persons Housing Manager, on stephaniesewell@gateshead.gov.uk or call 07712695386.
To apply either complete an application form, which you can do electronically online at www.gateshead.gov.ukor send your cv to stephaniesewell@gateshead.gov.uk.
You should consider the job profile when applying, giving examples of how you meet the criteria
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Municipal Agencies
Based on transatlantic hiring benchmarks for Administration Assistant roles across Gateshead Council's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Municipal Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,968 - £22,369 bracket, including retirement vesting and health parity.
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