Client Service Officer
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Do you have an eye for detail? Are you a customer centric person? If so, you may be a good fit for this role. Role: Client Service Officer.
Location: Remote
Benefits:
- Excellent career growth opportunity within the organization
- Holiday Trading
- Cycle Scheme
Responsibilities:
- Taking inbound calls in volume
- Support the case executive by being a point of contact for inbound calls and emails from customers/clients/third parties acting as an ambassador
- Make outbound contact by telephone or email to ensure customers are introduced to our service and all parties to the remortgage are proactively updated throughout the transaction
- Liaise with relevant parties to chase any outstanding documentation/information to enable progress of the case in line with client service level agreements and internal targets
- Make case executives aware of potential problems / complaints on files and deal with difficult situations in a confident and highly professional manner
- Review documents and update the case management system with relevant information to ensure all necessary information is obtained in order for a completion date to be arranged
- Work to department, team and individual targets in line with client service level agreements
- Flexible working to cover opening hours to ensure our customers are provided with an excellent journey during their remortgage
Requirements:
- Great attention to detail
- Excellent written and verbal communication skills
- Team player
- Excellent time management and organizational skills
- Excellent customer service skills
- Working knowledge of MS Office
Genie Invest Ltd encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK.
Job Types: Part-time, Permanent, Temporary contract, Temp to perm, Freelance, Internship
Contract length: 6 months
Part-time hours: 22 per week
Salary: £1,494.08-£3,439.65 per month
Benefits:
- Company pension
- Flexitime
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Commission pay
- Loyalty bonus
- Yearly bonus
Experience:
- Customer service (preferred)
Work Location: Remote
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Client Service Officer roles across Genie Invest Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £1,494 - £3,440 bracket, including retirement vesting and health parity.
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