2nd Line Support Engineer
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Position Overview & Specifications
Are you an experienced 2nd line support engineer looking for your next challenge? Look no further!
As a 2nd line support engineer, you will play a critical role in ensuring the smooth operation of our clients' IT infrastructure. You will be responsible for troubleshooting and resolving complex technical issues, ensuring that all systems are up and running at all times.
To be successful in this role, you will need to have a strong background in IT support, with a particular focus on Azure and Microsoft 365. The 2nd line support engineer will be familiar with a range of different technologies and platforms, and be able to adapt quickly to new challenges as they arise.
As a 2nd line support engineer, you will work closely with our clients to understand their needs and provide them with the highest level of service. You will be responsible for maintaining detailed records of all support requests, and for ensuring that all issues are resolved in a timely and efficient manner.
As a 2nd line support engineer, you will be responsible for taking ownership and managing tickets through resolution or escalation. You will work closely with clients to understand their needs and provide the highest level of service possible
If you are a highly motivated and skilled 2nd line support engineer with experience in Azure and Microsoft 365, we want to hear from you! We offer competitive salaries, a friendly and supportive working environment, and the opportunity to work on a variety of exciting projects.
So why wait? Apply today and take the next step in your career as a 2nd line support engineer!
Job Type: Permanent
Salary: £35,000.00-£40,000.00 per year
Benefits:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Overtime
Ability to commute/relocate:
- London, Greater London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Staffing, Recruitment & Subcontracting
Based on transatlantic hiring benchmarks for 2nd Line Support Engineer roles across George Blake's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Staffing, Recruitment & Subcontracting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £35,000 - £40,000 bracket, including retirement vesting and health parity.
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