Customer Service Representative
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Our client is seeking a talented and driven Customer Service Representative to join our team. As a key member of our customer service team, you will be the first point of contact for our customers, providing excellent customer service and support to ensure their entire journey with us is positive and seamless.
Key Responsibilities:
- Respond to incoming customer queries and requests via telephone, email, and LiveChat in a timely and professional manner
- Assist customers who have fallen behind on their payments to help get them back on track
- Conduct loan underwriting and make decisions on loan applications outside of our automated affordability assessment
- Maintain accurate and thorough customer service records
- Provide assistance to the Finance, Accounts, and Sales teams as needed
- Become knowledgeable about our internal systems and online application process to deliver outstanding customer care
Requirements:
- Friendly and patient demeanour with excellent interpersonal skills
- Ability to handle challenging customer situations with tact and diplomacy
- Professional phone manner and effective communication skills
- Outgoing, positive attitude and great listening skills
- Strong problem-solving and critical thinking abilities
- Excellent admin and record-keeping skills
Help us continue to provide the best possible customer experience. If you have a passion for delivering exceptional customer service and enjoy working in a fast-paced environment, we want to hear from you!
We offer competitive compensation packages and opportunities for growth and development within our organisation. If you are ready to take your customer service skills to the next level, apply today!
Job Type: Full-time
Salary: £20,000.00-£25,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Brighton: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Staffing, Recruitment & Subcontracting
Based on transatlantic hiring benchmarks for Customer Service Representative roles across George Blake's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Staffing, Recruitment & Subcontracting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,000 - £25,000 bracket, including retirement vesting and health parity.
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