Customer Support Technician

Nothing Beats Loving What You Do
If you want to wake up each morning looking forward to an invigorating challenge, this is the place for you. Passionate, hands-on talent welcome anytime.

We work hard to create software that improves people’s everyday working lives and we have a lot of fun while we turn our ideas into reality.

With an emphasis on finding the right work/life balance, we are proud to promote our relaxed and collaborative environment. We live and breathe our mission, which is to make people productive and happy. As the team grows, so does our investment in each team member’s personal development. We don’t just stop at hiring the best, we continue to nurture and develop our talent so you can get to where you want to be in life.

Our Values

There is no better way to get a flavour of what we are about than to check out our unique values. Every decision we make, every customer we help, every line of code we write is defined by our company values.

• Every Customer Experience Must Include A Smile the original and arguably the most important rule

• Show Grit and Make It Happen - Your toughness and perseverance is a better predictor of your success than any other factor. Also, the happiest and most successful people are the ones who persevere. Grit is long-term

• Keep It Simple - If you can't explain it simply, you don't understand it well enough, no matter how smart you are

• Better Together - No egos. Best idea wins

• BSU (Blow Stuff Up) - We're out to change the world. We thus need to break from convention and be a disruptor to win

• Data Drives Decisions - We're a data driven organisation. We must be led by our data and are agile to it

About Us

GetBusy's specialist productivity software solutions, including Virtual Cabinet, SmartVault and Workiro, enable growing businesses to work securely and efficiently with their customers, suppliers and teams anytime, anywhere. Our solutions can be delivered flexibly across cloud, mobile, hosted and on-premise platforms, whilst integrating seamlessly with a wide variety of other class-leading core business systems.

With over 70,000 paying users across multiple market sectors and jurisdictions, GetBusy is an established and fast-growing SaaS business delivering sustained double-digit growth in high-quality recurring subscription revenue over the long term.

Our customers are in resilient industries and we benefit from favourable global trends towards improved consumer privacy regulation and productive remote working. Our high levels of recurring revenue and low levels of customer concentration give us a stable foundation from which to invest for sustained growth through product innovation and substantial market expansion.

Our 140+ people operate from the UK, USA and Australia with offices in Cambridge, Houston and Sydney.

The Role

We are currently looking for a Customer Support Technician to join our fast paced Support Centre.

The Support Centre provides support to our software suite that is deployed at over 2400 sites across the world.

The purpose of the role is to provide inbound phone support for GetBusy Clients. We are looking for someone with an excellent customer service focus who has the ability to identify and resolve technical issues, provide implementation assistance, workarounds and solutions via telephone, remote support and email.

This is an ideal opportunity for someone looking to break into a career in IT support with good opportunities for progression.

What the Support Team offers you:

• The opportunity to be part of a fun, friendly and motivated team
• The opportunity to learn from and be inspired by skilled colleagues
• The opportunity to teach and inspire others
• The opportunity to develop your skill set
• The opportunity to make your mark and, in doing so, make us better

Essential Skills

• Experience with Windows
• Excellent telephone manner
• Excellent communication and interpersonal skills
• Helpdesk and / or service desk background
• Team Player
• Ability to cope calmly in a high call volume environment

Desired Skills

• Knowledge of MS Office
• MS SQL Experience
• Incident Management
• Experience with a call logging system
• MS Server Environment exposure
• Printer / Scanner device installation/troubleshooting