Operations Manager

Operations Manager

£38,000 - £45,000

Chippenham

Our client are seeking an Operations Manager with operational experience in a luxury establishment to take the lead in their high-volume Michelin hotel and restaurant. This Operations Manager position would be perfect for an individual looking to showcase their operational skills within a prestigious environment, known for luxury guest experiences. The successful Operations Manager would be responsible for overseeing and directing all aspects of the operation at the Hotel under the general guidance of the General Manager and within the limits of established policies and procedures.

Operations Manager Ideal Profile

• Experience working at a senior level, managing other departmental heads in a quality, luxury hotel
• Previous experience running operational food and beverage departments with quality and attention to detail
• Vast knowledge of front of house systems and procedures
• Demonstratable ability to be able to control payroll, liquor GP and operational expenses
• Able to drive and influence sales and control revenue capture
• Flexibility to work different shift patterns
• Exceptional Customer Service skills and commitment to delivering this to a high standard
• Ability to work under pressure

Benefits:

• Competitive salary
• Complimentary meals whilst on duty
• Complimentary car parking
• Management Incentive
• Perkz discount scheme
• Discounted room nights across all Hotels and Venues
• Discounts on food and beverage across all properties

Operations Manager Responsibilities

• Oversee and direct all aspects of the operation at the Hotel under the general guidance of the General Manager and within the limits of established policies and procedures
• Lead and develop direct reports, setting clear and measurable objectives
• Optimise opportunities to drive revenue & exceed budgeted sales and profit targets
• Create a sales culture across the operation
• Deliver and drive the standards expected of the hotel, monitoring and creating happiness across the Hotel
• Developing a customer care culture that generates loyalty and repeat business
• Exceed the agreed measurement targets as principally monitored via Review Pro statistics, after-stay emails, written and verbal customer feedback

By submitting your CV to Ginger Recruitment Services Ltd (GRSL), you are consenting to GRSL providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising GRSL to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.

Job Types: Full-time, Permanent

Salary: £38,000.00-£45,000.00 per year

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

Reference ID: VR/04087