IT Service Manager
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Position Overview & Specifications
We are hiring for Incident / Service Management Consultant / ITSM Knowledge Manager
Location : Remote and 2 days in London, Milton Keynes, or East Kilbride office
- Enabling the Service Desk, Product Teams and Resolver Groups to create knowledge articles resulting from the resolution of Incidents and Problems to ensure that all critical knowledge is retained within the process
- Developing and maintaining the Knowledge Base, identifying critical knowledge to ensure that all users are equipped with the IT knowledge required to do their day to day activities
- Championing knowledge management awareness, tools and techniques
- Documenting and maintaining Knowledge Management strategies, processes and procedures for the capture, storage, validation and retrieval of knowledge
- Performing the role of Major Incident Manager on an ad hoc basis, as part of a wider Major Incident support team
Key Skills : Incident / Service Management / ITSM / Change Management
Job Type: Full-time
Salary: £480.00-£495.00 per day
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- IT service management: 5 years (preferred)
- ITSM: 3 years (preferred)
Licence/Certification:
- SC CLEARED (required)
Work Location: One location
Reference ID: Incident / Service Management / ITSM / Change Management
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for IT Service Manager roles across GIOS Technology's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £60 - £62 bracket, including retirement vesting and health parity.
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