Customer Service Advisor
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Position Overview & Specifications
3759RC
Location:Ideally Located – Birmingham, East Birmingham, Coleshill, Sutton Coldfield, Tamworth, Kingsbury, Atherstone, Erdington, Aston, Solihull, Kings Heath, Shirley, Stetchford, Castle Bromwich, Wolverhampton, Coventry
Location Category:Midlands Central UK
Job Category:Admin / IT Jobs Automotive and Industrial Jobs OEM, OE & Aftermarket Jobs Operations / Supply Jobs Sales Jobs
Salary:Upto £20K Basic + Pension + Benefits
Customer Service Advisor / Customer Service Administrator
Are you a Customer Service Advisor / Administrator with an excellent telephone manner and brilliant administration skills and experience? Do you want to join a business that can offer career development in return for hard work, enthusiasm and loyalty? If yes this Customer Service Advisor / Administrators role is for you.
This role is working for a successful Automotive Aftermarket business located near Coleshill Birmingham that supply specialist Car Parts and Components.
They have a very well-established customer base and sell their specialist Car Parts and Components into Businesses and National Distributors.
Working for this company you will be part of a great team that is fully supported by the management to ensure you are happy and successful in your role.
Ideally Located – Birmingham, East Birmingham, Coleshill, Sutton Coldfield, Tamworth, Kingsbury, Atherstone, Erdington, Aston, Solihull, Kings Heath, Shirley, Stetchford, Castle Bromwich, Wolverhampton, Coventry
Salary – Up to £20K basic dependant on experience + Pension + Benefits
The Candidate
- Must be strong in Administration and Customer Services
- Will need excellent communication skills – Telephone, Email etc
- Be able to place orders and process orders on company systems
- Make sure information is entered / updated accurately on company systems
- Have excellent organisation skills
- Ideally be interested or have knowledge of the Car Parts, Components, Accessories and the Automotive sector
- It is essential that you are team orientated and a team player
- Will need to be fully IT Literate
Apply in Confidence:
To apply for this Customer Service Advisor / Customer Service Administrator role please forward your CV to Robert Cox at Glen Callum Associates Ltd on robert@glencallum.co.uk or 07398 204832
JOB REF: 3759RC – Customer Service Advisor / Customer Service Administrator
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Glen Callum Associates's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,000 - £20,000 bracket, including retirement vesting and health parity.
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