Call Centre Agent
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Position Overview & Specifications
Call Centre Agent
Salary: £22,000 - £25,000 OTE £40,000 - Uncapped commission
Horsham, West Sussex. Hybrid working options available.
Guaranteed increase of base salary of £2k per year every year for 5 years! Joining bonus of £1500 paid after successful 6-month probationary period!
Who are we?
Global 4 deliver a range of services to business clients across the whole of the UK, from cloud telephone systems, data connectivity and mobiles through to gas, electricity & IT services. As a forward-thinking business utilising the latest technology, Global 4 support a wide range of clients employing between one employee and thousands!
Our Trustpilot ratings proudly sits at 5 stars in demonstration of our customers satisfaction.
The Role
- Contacting potential Customers by phone to book virtual meetings & face-to-face appointments
- Obtaining details about their utilities and updating our system with them
- Validating contacts & capturing e-mail addresses
- Scheduling and building a pipeline of call-backs
- E-mailing detail to interested parties to aid in scheduling meetings
What benefits will you receive?
- Uncapped commission scheme!
- 50% off our Broadband & Utility packages, completely free after two years
- 33 days holiday allowance including bank holidays
- 5 additional days leave granted based upon length of service
- £250 Bright Ideas Scheme and £1000 refer a friend scheme
- Kudos Employee Recognition Scheme – Including trips abroad!
- Buy & Sell holiday allowance scheme
- Friday drinks Fridge and regular fun incentives
What we are looking for
- Experience within a customer service based role
- Previous call centre experience desired but not essential as training provided
- Hungry, enthusiastic and financially driven with the ability to work towards targets
- Confident verbal communication skills
Global 4 are proud to be an Equal Opportunities and a Living Wage Foundation employer. For further details, please contact our in-house recruitment team either by email: recruitment@global4.co.uk or by telephone on 01403 620261 and ask for Alex.
Annual Salary Range: from £ 22,000.00 to £ 25,000.00
Job type: Permanent
Job terms: Full-time
Location: Hybrid / Horsham, UK
Sector: Sales | Contact Centre
Created at: Jun 1, 2023 9:48 AM
Published by: Alex Arthurs
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Cable, Internet & Telephone Providers
Based on transatlantic hiring benchmarks for Call Centre Agent roles across Global 4 Communications Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Cable, Internet & Telephone Providers.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £25,000 bracket, including retirement vesting and health parity.
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