Customer Service Representative
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Customer Service Representatives (FX Company - Central London)
£12 per hour (£26,280 per year)
Permanent Position
Global Exchange is a leading company in the provision of foreign currency exchange services based at international airports in 22 countries across 5 continents.
As part of this growth, Global Exchange is beginning operations in the UK, and to support this we have exciting opportunities for full time Customer Service Representatives.
Working hours:
- Rotated shift pattern of 3 days on, 3 days off, 12 hours per day: Monday – Sunday. Branch operating hours are between 04.00 - 23.00
The ideal candidate is a confident, self-motivated and target driven salespeople with a passionate approach to customer service at the heart of what we do. They will be responsible for exchanging multiple major and exotic currencies from around the world ensuring you engage with the customer to match their needs to the right offer. They will need to be accurate and have excellent attention to detail.
They must be able to provide a 5 year reference history in order to meet airport air side pass requirements.
We are looking for people with the following skills, however full training is provided;
- Minimum 1 year proven Sales experience
- Minimum 1 year proven Customer Service experience
- Minimum 1 year proven Cash Handling experience
- Ability to speak multiple languages would be an advantage
In return, we can offer you:
- Discretionary Bonus Scheme
- Improved Currency Rates
- Company Uniform
- Employee Assistance Program
If you think that you have what it takes to join our team then please click the Apply button below to submit your CV.
Global Exchange will process and retain the information you have provided as part of the recruitment process, this information will be held for a maximum period of 6 months, if your application for the position is unsuccessful. After this period of time the information will be deleted from our records.
Job Type: Permanent
Salary: From £26,280.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Referral programme
- Wellness programme
Schedule:
- 12 hour shift
Supplemental pay types:
- Bonus scheme
- Loyalty bonus
Work Location: On the road
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Representative roles across Global Exchange Currency Exchange's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £26,280 - £26,280 bracket, including retirement vesting and health parity.
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