Service Advisor
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Position Overview & Specifications
Service Advisor - DAF Tamworth
Basic Salary: £28,000 basic and £30,880 with achieved bonus
Hours: Monday to Friday 8am-5.30pm plus some Saturday overtime
A new opportunity has arisen to join the business as a Service Advisor at our DAF Tamworth site.
What you’ll be doing:
- Dealing with customers bringing their vehicle for recall, service or repair.
- Providing feedback to customers on their service/repair, including pricing of additional work when required, explaining the reasons fully and competently.
- Taking bookings for service work by telephone, obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults.
- Delivering high level of customer service.
- Liaising with Technicians.
- Keeping customers informed of their vehicle’s progress throughout the day.
What we need from you:
- Previous experience in a Service department as a Service Administrator or Advisor
- Excellent customer service skills
- Organised and good attention to detail
- Ability to adapt quickly
- Previous experience using invoicing systems
In return we’ll offer:
· 22 days holiday + bank holidays
· Competitive employer pension
Who we are:
Greenhous Group is one of the Sunday Times Top 100 privately owned businesses, and consistently ranked in the Motor Trader and Automotive Management Top 20 Dealer rankings. With over 100 years’ experience in the franchised dealer world, Greenhous is a leader in the supply of dealer services for some of the world’s leading manufacturers.
Our network of Car and Commercial dealerships now stretches across Shropshire, Mid Wales and the West Midlands and includes a number of different franchises including Vauxhall, VW Commercials, Nissan, Ford, and DAF Trucks, as well as an extensive bodyshop network.
Our company philosophy is to provide our customers with the best possible service, delivered by the best people.
Job Types: Full-time, Permanent
Salary: Up to £30,880.00 per year
Supplemental pay types:
- Bonus scheme
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Service Advisor roles across Greenhous's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £30,880 - £30,880 bracket, including retirement vesting and health parity.
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