IT Support Technician

Job Title: IT Technical Support
Location: Colchester, Essex
Salary: £24k - £27k per annum (DOE)
Working Hours: 8.30am – 5.15pm (Monday-Friday)

About Greenmill

Greenmill is one of the UK’s leading wholesalers of Air Conditioning and Ventilation Install products. Our aim is to provide world-class service by committing to our mission of supplying products in stock, on site, on time.

We want everyone at Greenmill to succeed, and that’s why we will provide you with a bespoke training program to give you a good understanding of all our IT systems. As a family run business, we believe our team culture is the secret to our year-on-year growth, and we support talent development in any way we can.

What will you be doing?

Our IT team is currently made of 3 team members who underpin the whole operation at Greenmill and the smooth running of IT systems, ERP systems, software, website and hardware, which is imperative for the growth of the company. They’re constantly looking at new technologies and software to help our fast-paced growing company keep ahead of the curve.

As the IT Technical Support person, you will have a mixed role, partly reactive and partly pro-active. Reactive areas include providing 1st line support to all staff in problem solving, both software systems/applications and also hardware, and escalating to 2nd/3rd line support partners where appropriate. The pro-active side will focus more on monitoring endpoint devices, and ensuring software/hardware is all up-to-date etc. You will also be required to provide administration support to the IT Manager.

This role is perfect for someone who has a technical mindset, and loves a busy and varied role, as well as interacting with all areas of the company!

Skills and Experience Required:

• Good understanding of Microsoft 365, Windows 10/11 and cloud-based technologies
• Good understanding of ERP software systems (NetSuite experience a bonus)
• Hardware troubleshooting / repair skills
• Ability to think logically and technically, and understand system processes
• A good memory how software and operating systems work
• Attention to detail
• Ability to prioritise your workload, and balance reactive and proactive work
• Good understanding of Networks and infrastructure

Similar job titles include: IT Support Assistant, IT Assistant, IT Technician, 1st Line IT Support, IT Support Engineer, IT Helpdesk, IT Software Support.

Benefits:

· Employee Assistance Programme
· Employee Engagement Team responsible for organising company events
· Employee Recognition Scheme
· Spin The Wheel for those who win Employee of the month, anniversaries, birthdays and completion of probation!
· Opportunities to progress and develop through structured performance management and development plans
· The opportunity to work with a friendly and dynamic team!
· Free on-site parking
· Company Pension Scheme

We are proud of the culture here at Greenmill and believe the right person can thrive in an environment that staff have recently described in a survey as friendly, passionate, hard-working, and fun (to name a few). If you feel this role is right for you, we would love to see your application!

Job Type: Full-time

Salary: £24,000.00-£27,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Colchester, CO2 8HA: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (required)

Work Location: One location