IT Service Desk Analyst

location_on Bathgate - EH48 2EY

21/06/2023

IT Service Desk Analyst

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary

Salary between £27,000pa and £30,000pa depending on experience – (Including on call allowance) Hours of work are 37.5 hours per week with a shift rotation covering a 7:30am – 6:30pm service on weekdays and a rota of 1 in 4 Saturdays - 9:00am – 5:30pm.

Region

Scotland

Package

Please see the attachment for more information.

Job category/type

IT

Date posted

24/05/2023

Job reference

R003595

Attachments attachment IT Service Desk Analyst Bathgate May 2023 .pdf

Job description

At Gregory Distribution Ltd, as a result of continued growth, we have a vacancy for a IT Service Desk Analyst based at our Bathgate Depot.
The position will involve:

• Being part of a Service Desk team, resolving reported incidents and fulfilling first and second line IT service requests on behalf of users based at multiple sites across the UK.
• Supporting and troubleshooting a wide variety of IT services and systems including line-of-business applications across Warehouse Management, Transport Management and Back Office.
• Supporting and deploying a range of IT hardware assets including PCs, Laptops, Mobile Devices, Warehouse Devices, Vehicle Technology and associated peripherals.
• Effectively communicating with users of all levels of seniority and IT proficiency by telephone, email and through our ITSM tool.
• Ensuring that all tickets are logged, prioritised and dealt with in line with agreed SLAs.
• Applying a customer-focused approach; taking ownership of tickets, keeping users informed of progress, understanding the business impact, seeking feedback and always striving to improve.
• Taking part in skills sharing and having a willingness to learn new systems and processes to ensure you can always support the business to the best of your ability.
• Helping to identify trends and working with Technology leadership team to eliminate preventable calls to the Service Desk, dealing with root causes, as well as increasing customer satisfaction.
• Monitoring systems and networks and escalating issues appropriately.
• Collaborating with and supporting other Technology functions to ensure new systems, updates and project deployments are effectively transitioned into the Service Desk for future support.
• Monitoring 3rd party suppliers to ensure they are operating within agreed SLA’s
• Participate in the Technology on-call rota, providing support to the business functions out of hours where required.
• Travel to Gregory Group locations across the UK as necessary.

So if you have the drive to be the best and want to be a part of a flourishing and ambitious nationwide company, apply now for this vacancy.
For reference: The application closing date and job details are shown above. Please remember that we may close this application early due to high volume of applications, so don't delay.
For the full details on this vacancy, please see the attached document above.
Note to recruitment agencies: We prefer to recruit direct but we do have a Preferred Supplier List for when we need a helping hand, we will be in touch if we need you.
The Gregory Group require all applicants to be eligible to work in the UK with no restrictions, as we are unable to offer sponsorship/work visas. You will be required to provide proof of Right to Work at interview stage.
Interested applicants, please apply now. For any queries, please contact our Recruitment Team in Cullompton on: 0808 168 9048. The Recruitment Team work Monday to Friday, so please leave a message if we are unavailable and we will get back to you as soon as we can.
IT Service Desk Analyst