Guest Experience Manager

Location: Guildford

Salary: £12 per hour

Contract: Various

Building Brilliant First Impressions

RUK is an established concierge / reception service with a reputation for delivering the highest calibre of service and professionalism. We know how much first impressions count, and we’re dedicated to delivering that all-important welcome with the very highest quality of customer service guaranteed.

RUK is dedicated to delivering an outstanding level of professional customer service in the reception / concierge sector. As a business we are committed to maintaining the highest standards of professionalism, and our teams share this passion for excellence and delivering.

When it comes to working in the receptionist / concierge sector, we know how much the small details matter. It’s our attention to detail as well as our high standards of professionalism that we’ve built our reputation on, and that’s why our clients rely on us to deliver.

Daily Duties include:

• 
  Building management elements
• Meet and greet all visitors, tenants, clients and personnel
• Directing all visitors to correct floors
• Ensure the reception desk runs effectively
• Actions and responds to email instructions
• Expense Processing
• Receiving calls and directing calls to correct destination
• Reporting any faults to the correct parties and management as necessary
• Liaising with the on-site security team where appropriate
• Dealing with a variety of requests or queries throughout the day in good time

Individual requirements:

• 
  Professional presented, self-confident and smartly dressed at all times
• Understands the importance of, and has great, attention to detail
• Good intermediate computer literacy
• Good oral and written English with the ability to communicate at all levels
• Able to remain calm and effectively manage and respond to difficult people or situations

If you like the sound of the role and feel you have the skills and experience to excel in the role then apply today!

GUK / RUK is an equal opportunities employer, we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.