Case Manager

Team: Operations

Salary: Competitive Salary + Share Options + Benefits

Location: London - Remote-first

Closing: This role has no specific closing date.

Perks and benefits

Candidate happiness

8.81 (2505)

Job Description

We're looking for an empathetic, diligent and proactive Case Manager to join our home buying team.

Buying a home is complex, frustrating and slow. At Habito, we’ve developed Habito Plus to transform the way people find home; we want to make the journey simpler, more transparent (and even enjoyable) for customers.

Our Plus Case Managers are at the heart of everything we do and the main point of contact for our home buying customers. Managing the transaction from submission to completion whilst liaising with partners and internal operations colleagues, they deliver the best customer experience whilst displaying our company values.

You’ll be part of a diverse team with years of mortgage experience amongst them. It’s a fast-paced and ever-changing environment; if something’s not working well, we’re not afraid to change it. We’re each a proud part of our longstanding 4.8* Trustpilot rating with over 7,500 reviews.

More about what you’ll do:

• Give our customers a 5* experience, helping to set them free from mortgage hell.

• Work as part of the team to proactively, efficiently and effectively manage customers’ applications from submission, to the lender, to completion.

• Manage updates from lenders, conveyancers, and surveyors, and filter this back to customers with comprehensive, jargon-free updates.

• Work alongside our team of Mortgage Experts to ensure the best outcome for our customers.

• Deftly navigate the myriad ways different lenders process applications (we’re a whole-of-market brokerage).

If you want to be part of a team whose driving purpose is to make mortgages easier, we’d love to hear from you!

The benefits

• Remote-first working

• Share options - you own a piece of the company

• Flexible holiday - 25 days holiday and more if you need it! (this is team dependent)

• Enhanced maternity & paternity leave - for when you plan to start a family

• Free Private healthcare - Bupa complete cover, for peace of mind

• Life assurance - 4 x your annual salary

• Career progression - we help you build your career

• £450 annually - for your learning and development

• Contributory pension scheme - We have an ethical pension fund, but you can decide where you put your money

• Cycle to Work Scheme - to keep you on the move

More about Habito

You shouldn’t have to go through hell to get a mortgage. That’s why we built Habito

We use breakthrough technology and top tier experts to deliver the most personalised, fast and convenient way to get a mortgage today. All for free.

We don’t stop at mortgages, either. Together we’re building whole new ways of buying and owning your home. At Habito, you’ll be a vital part of that future.

We want to hear from everyone

The creative brilliance and ingenuity at Habito wouldn’t be possible without a diverse team bringing different perspectives, experience and skills together

If you feel you can do the job, we’d like to hear from you, no matter what your background or qualifications.

We want to foster a culture where everybody feels included, heard, and equal – regardless of age, disability, gender, marital or parental status, race, religion or belief, sex or sexual orientation.