Operations Excellence Lead

About the role

The Operations Excellence Lead is responsible for design and delivery of Workplace Solutions (WPS) services and their performance across all WPS sites. This includes ensuring the services meet the needs of Consumer Healthcare and that our trusted service partners deliver in line with our expectations. The Operation Excellence role is the trusted SME for the operations team, they have global responsibility the design and standardised delivery of the WPS services, financial and other benchmark performance metrics and objectives, customer satisfaction and the evolution of service strategies.

Key responsibilities

• Lead service strategy and standardisation of delivery within Facilities Management (FM) globally.
• Implement and utilize best practice systems and processes to improve capability, drive increased employee satisfaction and productivity, positively impacting business revenue and margins.
• As a trusted SME identify and lead process improvement initiatives across the full scope of WPS including Regional Operations, Real Estate and Workplace Experience. Ensure service safety and compliance with local legislation and company policy.
• Drive global standardisation whilst allowing for local Real Estate and Facilities market maturity, supplier capabilities and cultural requirements.
• Govern WPS services, providing oversight and analysis to enable benefits realization. Manage overall WPS performance and manage business risk. This includes close collaboration with service partners and oversight of their services delivery, processes and resulting Haleon customer experience.
• Support the deployment of services at sites transitioning to WPS operational control
• Lead projects and service development & deployment that reflect the Haleon purpose, brand identity and target customer experience - resulting in increased site utilisation, employee engagement and satisfaction.

Qualifications and skills

Essential

• Bachelor’s Degree in a Business, Engineering or Facilities related discipline; Advanced Degree, e.g. master’s or MBA preferred
• Project management experience ideally incorporating matrixed business and functional stakeholders
• Facilities management operational experience within a multinational organisation. Ideally on both provider and client side, or as a trusted advisor.
• Comfortable operating with, and being effective despite ambiguity
• Excellent oral & written communication and presentation skills
• High mental and people agility
• Ability to build strong relationships across broad stakeholders.
• Demonstrated track record of providing customer service within a large corporate environment. Including new concept development and evaluation.

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Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.